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Device registered to another user

SOLVED
2 REPLIES 2
New poster

Re: Device registered to another user

i bought a X96 mini smart box.  It came pre-loaded with DSTV now.  When i try and watch DSTV now, it says "this device is currently registered to another user.  Please log in with previous users credentials..." I do not have the previous users credentials as I just purchased this box.  What information do I need to give you to de-register the device from DSTV now.  

Moderator

Re: Device registered to another user

@Sadler, your PM has been responded to. Kindly refrain from sending multiple posts. 

New poster

Device registered to another user

Apologies. The 4 was omitted at the end of the ID. Here is the correct ID. Thanks.

 

c11b5cfe-d6f9-33d9-8065-a896516a5784

 

Can you please remove the device ID below or register it again as is not allowing me to watch on DSTV now. It pops up that the device is currently registered to another user. Thanks.

 

c11b5cfe-d6f9-33d9-8065-a896516a5784