Hi Mzuzo. That error is linked to your connectivity. Restarting your device usually helps.
@Neil12345, we cannot find your device. Please ensure that you copy and paste it exactly as it appears on the app. .
I apparently hadnt registered my account to my email... which i thought i had . I used the chat service on the dstv site and the operator took my details and registered me within a few minutes. Just message the live chat on the dstv site and they should sort u out .
Hope it helps