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E 48 error on single view decoders

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E 48 error on single view decoders

I have an explora 2 plus 2 single view decoders connected via Extra-View. Since around 4 a.m. this morning both single view display E48-32 error code (no signal) - they were OK last night.

The Explora is still working.

Phoned DST Cape Town and they acknowledge the problem is with an updated decoder 'App' and request not to switch off decoders and "be patient". Same scenario at around 3:30 p.m. this afternoon - but now 'escalated'.

As of 20:30 neither of the single view decoders are working.

Latest (21:30))

DSTV had me reset one decoder to 'factory default'. One then goes through various screens until one hits 'Scan'. On the right is a signal meter which is/was black on white - i.e. 'no signal'. Hitting scan doesn't help (error message 'no signal') but I found toggling between the previous page (satelite type - IS20 - using back key) and the 'scan' page the signal meter momentarily turns blue. Managed to hit 'scan' when on blue and the decoder started scanning.

Yay! Channel 100 eventually came up. Perfect - well no. The decoder works only on Free to Air (FTA) channels. Encoded channels alternate between a picture and 'no signal' :-(.

(BTW I also get a 'no signal' for a fleeting second on the Explora every now and again whiclst watching encoded programs - something also new - just annoying, not catastrophic like the single view decoders)

Checked signal strength on FTA (single view decoder) and it's 100%, Quality 99% - so it's not a 'no signal' problem.

Signal meter alternatively turns blue then black then blue etc at about 1 second intervals

So I sit and wait for the DSTV 'fix' but perhaps the latter info may help DSTV sort the mess out!

 

Thursday 13th

Still not sorted out. Tried to phone DSTV customer service at 12:00, long waiting list so I gave up. Will try again later. A few encoded channels working on the one single view decoder now working (like 402 and 182) but most of the others (e.g. 104, 106, 108 etc) are not :-(

Tried getting the second single view decoder working but no joy. Still no 'signal'.

1 ACCEPTED SOLUTION

Accepted Solutions
Anime

Re: E 48 error on single view decoders

OK. The Mod was on the right track - almost.

This works with Explora 2 and 2 single view decoders (I think they're type '33') but try at your own risk (as I haven't checked all possibilities).

Part 1

On each decoder hit the DSTV button.

Navigate to Help -> General Info -> Information Central

On the right of the screen that pops up, check almost at the bottom for "Decoder Setup Type". There are 3 possible decoders, 1, 2 and 3.

Make sure each decoder has a different "Decoder Setup Type". If 2 are set the same you'll have a problem (I think as a non expert). Make a note of which 2 decoders have the same Decoder number and which decoder number is not used by any of them.

 

If 2 are the same then proceed as follows:

Part 2

On one of the decoders (that has a conflicting decoder number) navigate to settings -> Satellite Settings -> Home Network.

Select "Launch Installation Wizard".

Satellite should be IS20 (in this part of the world). Press OK.

Next page choose "Quick Setup"

Select one of the unused "Decoders (1, 2 or 3)" that you determined from Part 1 (under Help -> General Info -> Information central).

Press 'OK' and the decoder should start scanning.

 

Voila! (in my case anyway). I hadn't done Step 1 first so I can't be certain that 2 decoders had the same decoder number. I just changed them to my order of preference for the 3 decoders - well almost. On the Explora I chose 'Decoder 1' but it told me the signal strength wasn't good enough so I guess it was conflicting with one of the other decoders. I chose 'Decoder 3' and it worked. The other 2 single views have been set to 'Decoder 1' and 'Decoder 2' and are both working.

Ultimately it doesn't matter (IMO) what decoder is set to what number - they must be different.

 

But why after more than a year of 3 decoders the problem suddenly arose I don't know (no settings were changed) but I guess it was something to do with the 'enforced' daily re-boot these decoders have.

 

Another tip if you have a 3 decoder setup is to ensure that the 'TV' setting on the decoder remotes is diffenet. My single view decoders were set at TV 1 and TV 2 on the remotes but the Explora decoder remote kept changing the Single View 'TV 1' decoder - even though the decoders are in different rooms. Changed the one SIngle View remote to TV 3 and the problem went away. So the remotes should be set to different 'TV Numbers'.

Note though that the Explora is connected to 2 TVs - one in the lounge (via HDMI) and one in a bedroom (via Aerial wire) and the bedroom TV has a 'Magic eye' sensor to control the Explora remotely from the bedroom - which might have caused the problem in the first instance as the decoders are all connected via 'RF Out' for the Extra-view.

 

Anyway, hope this helps others.

 

36 REPLIES
Community Manager

Re: E 48 error on single view decoders

Hi @Fred, this is due to conflicting user bands on both decoders after reset to factory defaults on the single view decoder.  To fix this, you will need to perform a Quick Setup under Settings -> Satellite Settings -> Home Network -> Select Launch Installation Wizard.  This must be done on both decoders sequentially.  This will automatically select the right and available user band settings on both decoders to avoid user band conflicts (intermittent E48 - signal loss). Please let us know how it goes. 

BoxOffice

Re: E 48 error on single view decoders

Now that's useful software! Wish MC would announce these developments somewhere... like this forum.

Anime

Re: E 48 error on single view decoders

Must I do the Explora first or just both single view decoders sequentially? Tried the CV decoders:

 

Tried single view #1 (the one that I got 'partially running) - doesn't help, still getting picture, no signal, picture, no signal alternating on encoded feeds. FTA still OK.

 

For single view #2, it's 'stuck' in the wizard after resetting the decoder (as suggested by your support). Wizard asks for

Page 1: Language: Eng/Port

Page 2: Satellite: IS20

Page 3: Select Quick Steup or Manual (I was told by support to chose manual)

Page 4 Scan + Signal status (black on white - not blue). Hit OK to scan and get 'Signal error'.

Was told for the Signal strength meter to turn blue whan a 'fix' had been received.

Can't get back to settings on SV #2 even if I unplug, goes back to the above wizard.

Note that on Page 4 the SV #1 decoder signal strength moentarily went to 'blue' and I hit scan and it worked (well at least its says it has a signal ...)

 

Reminder CT support had said it was an 'app' problem. (I assume the latest app downloaded at night)

BoxOffice

Re: E 48 error on single view decoders

I'm going to make a suggestion - this is very fiddly stuff that only MC knows the details of, and it looks like it could take ages to go back and forth via the Mods here, so your best bet may be back to the call centre. A specialist should be able to chat with you there or online.

 

But the Mods may disagree with me.

 

Whatever happens it would be great if you could keep us in the loop. All the best with it.

Anime

Re: E 48 error on single view decoders

Hi Opti,

Thanks.

DSTV said there was a problem (twice) with some of the decoders. Mine were working fine when I last checked at around 00:30 yesterday. My decoder is set to 'reboot' at 2 a.m.. Was up at around 4 a.m. and then found the problem. So it seems it occurred during 'reboot time - i.e. new software uploaded I think.

Hopefully there might be more suggestions.

Yes I'll follow up on the 'case' when I get it sorted.

Cheers,

 

Doin' it 4 Tv

Re: E 48 error on single view decoders


@Fred wrote:

Hi Opti,

Thanks.

DSTV said there was a problem (twice) with some of the decoders. Mine were working fine when I last checked at around 00:30 yesterday. My decoder is set to 'reboot' at 2 a.m.. Was up at around 4 a.m. and then found the problem. So it seems it occurred during 'reboot time - i.e. new software uploaded I think.

Hopefully there might be more suggestions.

Yes I'll follow up on the 'case' when I get it sorted.

Cheers,


Unfortunately, that very often happens with badly  setup sw downloads.

So follow MC' s instructions, BUT first check the Primary decoder BUT with the Secondary decoders completely OFF ( no power).

Once the Primary is back switch on secondary 1 and try this idea of allowing the secondary now to pick unused userbands for the secondary 1. Then switch on secondary 2 while the other two are ON.

OR use the manual method where you enter the userbands you want the secondary decoders  one at a time, to use just make sure you do not use the ones already in use by the other decoders.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Doin' it 4 Tv

Re: E 48 error on single view decoders

Of course, this is why I dont like and will never like auto updates not under my control. You never know what goes wrong then. If ALL the decoders try to update at the same time, and that in any way interferes with the base settings, all you have is a mess of half updated decoders.

Thinking some more about this, I see lots of mess ups in the future and more unhappy customers than happy ones. Here is why:

 

Scenario 1: All dcoders in same room: No problem this auto thingy can be got to work "sequentially" because someone can ensure the secondary decoder/s is/are OFF.

 

Scenario 2: Decoders in separate rooms and easy access is available: Ditto as above.

 

Scenario 3: secondary decoders are in granny flat or locke rooms. What now? Everyone is off air until all the persons are in and available .


Conclusion:

A bum idea provided to irritate  XV customers.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
BoxOffice

Re: E 48 error on single view decoders


@GeoffD wrote:

Once the Primary is back switch on secondary 1 and try this idea of allowing the secondary now to pick unused userbands for the secondary 1. Then switch on secondary 2 while the other two are ON.


I don't think that part can work with the auto select s/w, MC's advice was that both secondaries need to be powered up simultaniously for it to do that.

Like Fred did I also think the Primary must already be on, which matches with your first bit of advice.

 

But I'm concerned that as it didn't work on first attempt, and things appear a bit stuck s/w section wise, I think it first needs quite involved unmuddling. Maybe your power all off first can help that.

Community Manager

Re: E 48 error on single view decoders

You need to do one decoder at a time.  Select quick setup and select the different decoder numbers for automatic configuration. 

You can start with single view #2 and select quick setup and select decoder 3 and scan. 

If decoder single view #1 shows a problem after configuring single view #2, you must do the same for single view #1 and scan but select decoder 2 on Quick Setup. 

If the Explora shows a problem after configuring both single views, you must do the same for the Explora and scan but select decoder 1 on Quick Setup.