Welcome to Error Codes

cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

E102-29: PVR facilities available Not without a Valid Subscription

2 REPLIES
Highlighted
BoxOffice

Re: E102-29: PVR facilities available Not without a Valid Subscription

That is precisely the problem.

 The call centre personnel regularly fail to correctly activate PVR facilities on secondary decoders, especially for persons who do not have Premium packages.

I reported this particular issue numerous times myself. Typically, when a decoder or SC is replaced, pure carelessness causes this. 

Worse, one can phone in and ask for this to be fixed without success.

I have even experienced personnel who will argue that you are not entitled to use PVR facilities if you are not on Premium.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Moderator

Re: E102-29: PVR facilities available Not without a Valid Subscription

Hi @Outergate , looks like PVR function was not activated, please check if all is well now.~ 

New poster

E102-29: PVR facilities available Not without a Valid Subscription

Would someone at MC please fix this error. I don‘t get why this type of error hasn‘t been answered with a process yet. Has been happening to hundreds of customers for years now.

 

Customer Number 25837111

Smartcard 1052823051

Smartcard 1049169330