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E30 error code wont clear

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E30 error code wont clear

I got a 1132 decoder that was subscribed for , after  having being disconnected for one and a half years, but had I did a software upgrade before paying. I have called  the call centre for over 5 times with no succes , I also have used the self service portal  and have gotten a positive response but the decoder will notclear the E30...what can be done 

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Re: E30 error code wont clear

How is the decoder connected? What LNB are you using and what LNB mode have you selected?

Also check that the Lo setting is set for the LNB you have. i.e. if the LNB Lo is 10700, then the decoder must also be set for 10700.

Next, is the SC an old SC?

Lastly, If the decoder has been off for a long time, it can take up to 4 days to recover.

Are you at least seeing ch 100?

 

 

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Re: E30 error code wont clear

How is the decoder connected? What LNB are you using and what LNB mode have you selected?

Also check that the Lo setting is set for the LNB you have. i.e. if the LNB Lo is 10700, then the decoder must also be set for 10700.

Next, is the SC an old SC?

Lastly, If the decoder has been off for a long time, it can take up to 4 days to recover.

Are you at least seeing ch 100?

 

 

New poster

Re: E30 error code wont clear

thanks Geoff I m viewing channel 100 and its a single unit installation, using a single universal LNB but however th LNB lo setting is not corresponding with setting on the decoder, I Will resolve it  and do you mean I should keep th decoder continually plugged for th next four days??

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Re: E30 error code wont clear

Yes, match the lo setting with the lnb and do not switch off or even put into stby until the decoder fully recovers.

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Re: E30 error code wont clear

[anti spam moderator line (for editing), please ignore]

 

For the record, E30 is well known for the hiccups it can cause or add to, especially with long power off periods. It's further complicated by our pet hate, namely E32, which has never been done properly and is currently doing its harmful rounds yet again...

 

[anti spam moderator line (for editing), please ignore]

 

If still struggling you can use self service to cycle through the following 4 error clearance codes a couple of times, order probably not important - E16, E18 (if not available E19 may help), E30, E32. Allow up to a couple of hours to take full effect, then hop through a few channels other than 100.

Last options - ask for a specialist at the call centre and have them do a "special reauth" which incorporates the above, else you'll have to take it in to a main branch.

 

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Re: E30 error code wont clear

Thanks Optimist. Was hoping you would also step in. Decoders that are off for a while, seem to ahve to cycle through a whole lot steps, as though they have to "catch up" with various service authentication changes made while the decoder was off.

The same seems to happen when you clone a SC as I have just gone through.

 

New poster

Re: E30 error code wont clear

I am writing from Nigeria and is having this DStv E30-4 error for the past three days (not continous, because of power unavailability). I have called the call center severally, but no luck after several reset by them. The decoder had been unused for more than two years. Though I see channel 100

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Re: E30 error code wont clear


@ifefiden wrote:

I am writing from Nigeria and is having this DStv E30-4 error for the past three days (not continous, because of power unavailability). I have called the call center severally, but no luck after several reset by them. The decoder had been unused for more than two years. Though I see channel 100


As far as I am aware this Community is only monitored by South Africans for South African subscribers - in which case they will not be able to assist you.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora1 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
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Re: E30 error code wont clear

@krugie  is correct, there are too many differences between your service there and ours for you to get any help here most of the time.

 

But as you can see in this thread, it is an error known here as well, perhaps behaving similar enough. So I believe your best next plan is to take the decoder in to your closest Multichoice Africa service centre. I won't help more, sorry.

New poster

Re: E30 error code wont clear

I don't completely think so because the system is same and ideas employed on a particular error situation can be a clue to how it can be looked at elsewhere since it is same multichoice system though country may differ. E30-4 DStv error in Nigeria is same in SA and might just require similar approach in handling.