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Error Code 143-4

22 REPLIES 22
New poster

Re: Error Code 143-4

Hi GeoffD,

 

I fully agree with you about those preliminary checks and should have put that as part of the trouble shooting process.

 

The forumn does sound very DIYish so in that regard I'm assuming that tampering has already occured when decoders were swopped out.

 

I'm just telling a cautionary tale off covering the basics and not overlooking those termination points and the cable integrity. And they are things that are easily overlooked by an enthused weekend-project installer.

 

So prelim checks definitely, ie smart card pairings and extraview status screens and all that and upon refitting, do a little stress test on you're humble connector to see if it slips out easily and that it's in all round good nic. 

 

 

 

 

Red Carpet

Re: Error Code 143-4

Thanks for the feedback much appreciated.

 

As I posted in another thread, it is a fallacy to write off the 143-4 errors as only due to a wiring issue. The Primary cause of this error is first and foremost an issue with the XV setup!  The XV setup MUST be eliminated first before scratching around in an existing installation that worked before an upgrade of a decoder.

 

Certainly, MCs tampering with the HB signal levels has and does cause problems with some installations BUT it is NOT the primary reason for this error even though the call centre operators have all been told that the error is caused by an installation problem.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Anime

Re: Error Code 143-4

Well, after calling for a week to the Cape Town call Center for more than 15 times at least. I decided to call Jburg center. They solved the issue in 10 minutes guys. The last guy i spoke to was so arrogant saying it is not possible that after so many calls you have still same error. Then I google Jburg center number and I call them.....AND VIOLA problem sorted

thanks to all of you.....

New poster
Anime

Re: Error Code 143-4

Very stressful problem, tried to sort it out for days had to call in someone and he sorted it out in minutes Dstv and Electrical Cable Guys 082 860 5570 Johannesburg

Red Carpet

Re: Error Code 143-4

All correct. So the fault can only be fixed by MC and their XV specialists There is a config issue that they have to do something about.

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Anime

Re: Error Code 143-4

I had checked as requested

decoder 3a (primary): decoder 1 with bands 0, 1 and 2. Connected to SLNB port A

explora 2: decoder 2 with bands 5,6, and 7 to port B

2nd decoder 3a: dcoder3 with bands 3,4 and 8 to port C

Anime

Re: Error Code 143-4

Thank you 

Will do when return home this afternoon

Doin' it 4 Tv

Re: Error Code 143-4

I agree with Geoff it should have worked.

You can check if the userband setup was done correctly by pressing the help button bottom RHD corner of the remote. Scroll down to General Information and then right to Information Central and press OK. The Decoder Setup Type should read Decoder 1 for The Primary and Decoder 2 for the 2A and Decoder 3 for the second 3A If any one differ redo the setup for that decoder.

See my screen shot

20190509_074624.jpg

 

Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Anime

Re: Error Code 143-4

Yes I did as the diagram is showing

then i switched first primary set as decoder one. Rebooted and switched off

then same with other 2 decoders as decoder 2 and 3. Then switched on all 3 and call MC. The agent said she doesnt understand why explora 2 decoder  was doing that and she needs to escalate it to an XV specialist (within48 hours)🙈