Error - Device registered to another. Samsung S10+ phone.

[Mariusvg]

I have the same issue, can you assist?

Samsung SM-G973F

[Julia_DStv1]

Hi YsterPiet. Please login to the DStv Now app, go to Settings> Device Management. You should get the Device ID. Copy and paste that and send it to us so we can assist. 

[Grace_DStv1]

Hi @YsterPiet, send us the device ID screen-shot to help. 

[YsterPiet]

Please assist. Error- device registered to another user. Impossible, it's a new phone.