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Error code E42-32

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Error code E42-32

I need urgent help  

Yesterday I could not view some of my channels except for 106,

I took the decoder in and got a replacement. Now I don't have, 107, 113,114, 122 doesn't play error message E48-32  129, 130, 135, 136 and 137 this is rediculious that no one can assist, I sat on the phone unplugged everything and plugged back till my airtime was done  No one bothered to call me back. Does DSTV know they offer a service with no service?????