Unfortunately, none other than MC can help with this issue. Best would be for you to go to MC direct, or to an agency for them to sort this out.
Somehow, the decoder was not provided with the correct SC, or an SC swop has happened.
You might have quite a few problems if the decoder or the SC is registered to someone else.
Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Can anyone help me. I have just had my extra view installed and there seem to be a problem linking the decoders. The primary decoder (Explora 2) is pickig up an incorrect smart card number of the secondary decoder. Both the installer and the call center have failed to resolve the problem.