A search shows that this is mostly caused by coding that does not comply with the required standards. It may be due to an incompatibility with older versions of a device.
To ensure all the facts are available, provide MC with the Android version installed on the Samsung tab, not just the model number.
If it as on older device, you might as well resign yourself to it NOT being fixed!
Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM