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Self Service "Clear Error Code" not working since Friday

2 REPLIES 2
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BoxOffice

Re: Self Service "Clear Error Code" not working since Friday

Just tested E16 on my 2nd Explora, no problem. Via the app and browser (Chrome)

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
New poster

Re: Self Service "Clear Error Code" not working since Friday

This still does not work for me.  Is no-one else experiencing this problem?

 

Multichoice, any help would be appreciated.

 

Thanks

New poster

Self Service "Clear Error Code" not working since Friday

If I try to clear errors on my either of my active decoders through the self-service facility I get an error.

The error occurs as soon as I click on "Clear Error Code" before a list of error codes is displayed.

The same is true on the web portal and the app...

Error screenshot.JPG