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Smartcard already linked

6 REPLIES 6
Red Carpet

Re: Smartcard already linked


@Luke7777 wrote:

^^^^^^^
Another example of how useless this forum actually is...  On the old forum this would've been answered with a "Send a PM to xyz" and the person would be sorted. Single point of assistance..

 

Whatever...


Absolutely agree Luke.  This is a daft response!  I will NOT go to another social media platform, simply because MC refuses to deal with certain errors via this platform!

And BTW, while I was busy with my card swap, I tried to use the dstv.com self service interfaces, and was bitterly disappointed with the so called on line chat service that was supposed to be available. Firstly it did not work, or respond, probably because the code does not work when used with MS Edge as your browser, BUT far more irritating is that it impacted negatively on the self service functionality which should have at least allowed me to check what the status was.

Ended up having to make numerous call centre calls instead.

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
BoxOffice

Re: Smartcard already linked

^^^^^^^
Another example of how useless this forum actually is...  On the old forum this would've been answered with a "Send a PM to xyz" and the person would be sorted. Single point of assistance..

 

Whatever...

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Doin' it 4 Tv

Re: Smartcard already linked

The Live Chat and FB touchpoints will better assist with your issue and ensuring that the account is linked to you:-)

New poster

Re: Smartcard already linked


@Cya_DStv1 wrote:

@VorsterDPlease visit our Facebook page for assistance with linking or utilise our self-service portal: https://www.facebook.com/DStvSouthAfrica/inbox/
https://selfservice.dstv.com/


Thank you. I did look there. The problem is I receive an error saying that my smartcard is already linked 

New poster

Re: Smartcard already linked

Thank you. I did look there. The problem is I am receiving an error that says smartcard is already linked to another connect id

Highlighted
Doin' it 4 Tv

Re: Smartcard already linked

@VorsterD Please visit our Facebook page for assistance with linking or utilise our self-service portal: https://www.facebook.com/DStvSouthAfrica/inbox/
https://selfservice.dstv.com/

New poster

Smartcard already linked

Good day. When i logg in with my connect id it shows my smartcard is not linked. I can give you my customer number if you are able to help me. Thank you