Smartcard is already linked to another profile

[thysv · Accepted solution]

@Thoko_DStv1 

Thank you for your help - PM was send (with some more details as well).

[Thoko_DStv1]

Hi @thysv,

Please PM us your smartcard number and email address. We will help link your profile with your smartcard.

[thysv]

Anyone?!?

Getting frustrated with the delays.

Been trying to sort this issue for the past 2 days (via DSTV Support web site, support emails and via Facebook as well) - not a single one responding.

[thysv]

I had an online DSTV account/profile registered a few years ago.
Unfortunately, I have forgotten the login details for it and using the reset option does not work due to the previous email address not being used anymore.

Now I have registered a new online DSTV online account/profile.

However, I get an error message stating "my smart card is already linked to another profile".
What can I do to correct this?