Smartcard is already linked to another profile

[Sots]

Hi there, 

I'm having this same issue. Each time I try to link my smartcard to my profile; It keeps telling me "Smartcard already linked to another profile".

I have called the customer care several time with no solution. Pls, how do I reset this and get my profile updated with my smartcard. 

Thank you. 

[Thoko_DStv1]

@PI0811224389 We will have to unlink your current Connect ID with the linked smartcard and re-link your Connect ID with the current smartcard. Please PM us your smartcard number and Connect ID and we will assist. 

[PI0811224389]

What can i do if my Smartcard is already linked to another profile

[thysv · Accepted solution]

@Thoko_DStv1 

Thank you for your help - PM was send (with some more details as well).

[Thoko_DStv1]

Hi @thysv,

Please PM us your smartcard number and email address. We will help link your profile with your smartcard.

[thysv]

Anyone?!?

Getting frustrated with the delays.

Been trying to sort this issue for the past 2 days (via DSTV Support web site, support emails and via Facebook as well) - not a single one responding.

[thysv]

I had an online DSTV account/profile registered a few years ago.
Unfortunately, I have forgotten the login details for it and using the reset option does not work due to the previous email address not being used anymore.

Now I have registered a new online DSTV online account/profile.

However, I get an error message stating "my smart card is already linked to another profile".
What can I do to correct this?