Please help. My email was changed and now it says my smartcard is linked to another profile
previous email: firstname.lastname@example.org
Customer number: 37632667
I'm having this same issue. Each time I try to link my smartcard to my profile; It keeps telling me "Smartcard already linked to another profile".
I have called the customer care several time with no solution. Pls, how do I reset this and get my profile updated with my smartcard.
@PI0811224389 We will have to unlink your current Connect ID with the linked smartcard and re-link your Connect ID with the current smartcard. Please PM us your smartcard number and Connect ID and we will assist.