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Smartcard is already linked to another profile

SOLVED
New poster

Re: Smartcard is already linked to another profile

Hi

Please help. My email was changed and now it says my smartcard is linked to another profile

S/C: 4251586129

email: pierres.regal@gmail.com

previous email: smitp@iburst.co.za

Customer number: 37632667

Zak
New poster

Re: Smartcard is already linked to another profile

Hi please assist.

Anime

Re: Smartcard is already linked to another profile

Hi Mod. May I PM you for help with the same issue?

New poster

Re: Smartcard is already linked to another profile

Please can you help me with this issue?

 

New poster

Re: Smartcard is already linked to another profile

my smartcard no: 104557866

New poster

Re: Smartcard is already linked to another profile

MY SMARTCARD No: 1045578466

New poster

Re: Smartcard is already linked to another profile

hello my smartcard number is 1045578466 please help i have the same alread linked smardcard

New poster

Re: Smartcard is already linked to another profile

Hi there, 

I'm having this same issue. Each time I try to link my smartcard to my profile; It keeps telling me "Smartcard already linked to another profile".

 

I have called the customer care several time with no solution. Pls, how do I reset this and get my profile updated with my smartcard. 

 

Thank you. 

Highlighted
Moderator

Re: Smartcard is already linked to another profile

@PI0811224389 We will have to unlink your current Connect ID with the linked smartcard and re-link your Connect ID with the current smartcard. Please PM us your smartcard number and Connect ID and we will assist. 

New poster

Re: Smartcard is already linked to another profile

What can i do if my Smartcard is already linked to another profile