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Smartcard is already linked to another profile

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23 REPLIES 23
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Re: Smartcard is already linked to another profile

Please help I am also having the same problem my smartcard number is 10282391696

New poster

Re: Smartcard is already linked to another profile

Good morning,
Excuse my ignorance, but what does the device ID refer to? Is it perhaps the smartcard number?

Community Manager

Re: Smartcard is already linked to another profile

Hi @WikusDuvenhage.  Let us have the DEvice ID to assist. 

New poster

Re: Smartcard is already linked to another profile

Good morning,

 

Will you please assist me in this regard as well.

When I try to link my DSTV to my profile it also notes that my smartcard is linked to another profile

Smartcard Number: 41329125995

Customer Number: 82708950

Kind regards,

Wikus

Extra

Re: Smartcard is already linked to another profile

Good Day,

 

I tried upgrading my package today and found the below after signing in:

You have not linked any DStv subscriptions to your profile yet.

 

After trying ty link the smartcard:

Smartcards already linked to other profile.

 

Please assist.

Thank you,

Moderator

Re: Smartcard is already linked to another profile

@Zak, we've responded to your PM. 

Moderator

Re: Smartcard is already linked to another profile

@mikile2, we've responded to your PM. 

Anime

Re: Smartcard is already linked to another profile

 
 

 

Anime

Re: Smartcard is already linked to another profile

@Sherises31 

 

I have the same problem and no answers. I have been asking for help for the past week...

Tags (3)
New poster

Re: Smartcard is already linked to another profile

Good day

 

Could you please assist me. My smartcard is linked to an unknown profile. When I try to link it with my DSTV connect it says that it is linked to another profile. I have called the call center they indicate they cannot help me. 


@pierres wrote:

Hi

Please help. My email was changed and now it says my smartcard is linked to another profile

S/C: 4251586129

email: pierres.regal@gmail.com

previous email: smitp@iburst.co.za

Customer number: 37632667