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This device is currently registered to another use

9 REPLIES 9
New poster

Re: This device is currently registered to another use

Hi, My cellphone is still giving me the same issues, Is says it is registered under a different user so i cant stream.

Device ID: 814ce431-1d02-3abe-91ab-8f18134548c9

 

Email; clioramabale@yahoo.com 

Regards,

Clifford

 


@Julia_DStv1 wrote:

We've successfully de-registered the device. Log out then log back in again. 


 

New poster

Re: This device is currently registered to another use

Hi, My cellphone is still giving me the same issues, Is says it is registered under a different user so i cant stream. Device ID: 814ce431-1d02-3abe-91ab-8f18134548c9   Email; clioramabale@yahoo.com  Regards, Clifford  

New poster

Re: This device is currently registered to another use

Hi, My cellphone is still giving me the same issues, Is says it is registered under a different user so i cant stream.

Device ID: 814ce431-1d02-3abe-91ab-8f18134548c9

 

Email; clioramabale@yahoo.com 

Regards,

Clifford

New poster

Re: This device is currently registered to another use

All sorted thanks you.

😊😊

Moderator

Re: This device is currently registered to another use

Hi @Christykimz,

It should be sorted now. Please check it and let us know how it goes.

Highlighted
New poster

Re: This device is currently registered to another use

Please help deregister my device too Julia.

The device ID  is 

5fd36f84-671a-3123-bce0-c358f9c92150

Moderator

Re: This device is currently registered to another use

We've successfully de-registered the device. Log out then log back in again. 

New poster

Re: This device is currently registered to another use

Hi

 

 

814ce431-1d02-3abe-91ab-8f18134548c9

Moderator

Re: This device is currently registered to another use

Hi Clioramabale. Please provide us with the Device ID. Log in the app, go to Settings> Device Management> You will find the Device ID. Please copy and paste this and send it through to us. 

New poster

This device is currently registered to another use

I receive the following message "device logged in with another user" when I want to register my phone on the DSTV Now Application, how do i deregister it from this unknown user?