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MC's lack of real involvement on THEIR forum

Telenovela

Re: MC's lack of real involvement on THEIR forum

I'll try it again and hope it doesn't disappear this time:

 

Have to agree. I took a break from the forum when it was first set up as the layout, functionality and everything else was frustrating me, but thought I'd give it a try again, at least for constructive purposes like reporting EPG and broadcast errors. I spent time posting about these but never got a single response from MC. It baffles me that any company wouldn't want to hear about defects in their products or issues their customers are having.


So I spent a bit of time looking over the forum the last day or two and saw some of the recent responses about 'what the forum is for' which basically seems like washing hands of the whole thing and steering us towards Twitter and Facebook - regardless of whether we actually have or want those accounts. The funny thing is when MC Marietjie first commented on the closure of the old forum I expressed concern about the fact that it would be run by the 'customer service team' or whatever the name is, as I'd had bad experiences trying to use Twitter as a contact point with the team. She reassured me that a new team was being hired for this and we'd actually have BETTER service. Not what has panned out.


If you expect people to spend their time helping others on a 'community forum', but you're not prepared to even respond to posts where it is required or forward on issues to others in the organisation then might as well shut it down. Because it's leaving a really bad taste in the mouth for those of your loyal customers who care enough to post and point out problems.

Telenovela

Re: MC's lack of real involvement on THEIR forum

Tried to respond in agreement, now my comment has disappeared - why?

Nominee

Re: MC's lack of real involvement on THEIR forum

For those who haven't seen it, some recent history and others' comments erupted here: Error 16-4

Highlighted
Nominee

MC's lack of real involvement on THEIR forum

Absolutely unacceptable!!

One moment we've got quite a bit of developing help involvement from MC's Mods, then when it gets too hot for their bosses' attitudes we're deserted with a quote from the past long moved on from, then silence - so... many, many threads not answered at all now and no Mods involved over this weekend at all.

 

That's enough for me, if MC think they can force me into their Lithium created public-abusing attempted mould I've got news for them!

And turning on the taps just enough to keep us going is not going to cut it either in future MC, be a responsible company or don't but you're no longer manipulating me.