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MC's lack of real involvement on THEIR forum

Telenovela

Re: MC's lack of real involvement on THEIR forum

Hi @Grace_DStv1 

Thanks for the response and for looking into this. Must say I'm a bit disappointed with their "the asset doesn't contain subtitles" response, as this was the same as I got when I contacted the Customer Care Team on Twitter about the missing subs for non-English parts of Stargate. If the asset isn't coming with the correct subs then shouldn't they get in touch with the distributor to find out why and to sort it out? We're missing parts of the plot and it makes some movies not worth watching imo. The Longest Day was famous for showing D-Day from both sides and filming parts in foreign language with subs. Don't want another post to disappear so I won't link it, but there is an excellent write-up on the movie on the filmbobbery site which talks about how it was released: "Note the way the letterboxing is raised so that subtitles can be placed in the larger black area at the bottom of the screen; it is an ingenious way to present translated dialogue without sacrificing any of the visual composition". Back in the days of VHS and earlier tv broadcasts these subs were 'burned in' to the picture. Now if one buys a blu-ray the 'forced English' subs for these parts are a selectable option. Why aren't we getting them on DSTV and having to miss out on parts of the plot? Isn't this a serious problem which needs looking into, not "they didn't come like that" answers? Would really appreciate if you could pass on my comments.

 

Hi @Beetle In the very beginning of the movie, first 5 minutes if I recall correctly as I stopped watching after that, there are French and German parts which are supposed to have English subs, going all the way back to the original film release in theatres. In the VHS days they were burned in the picture, with bu-rays one can select "forced English" subs for these parts - not sure about the DVD but I would guess it is the same. On DSTV there are no subs for these scenes, if you turn on the "English" subs which are available it says something like (Talking French) in these parts which is rather useless and frustrating!

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Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

Ryan David - I see that a message has been posted saying, if I understood the message correctly, that there were no subtitles available for when a foreign language was being spoken in the movie The Longest Day. Can you tell me where in the movie you experienced this lack of subtitles? Beginning, middle, end????? Give me some idea please as I have the dvd and would like to check up on this without having to watch the whole movie again. 

Moderator

Re: MC's lack of real involvement on THEIR forum

@RyanDavid, not a chance, we love hearing from you as well Smiley Happy. Not sure how your posts disappeared, do let us know when it happens again so we can have this looked into.

 

In regards to the movie in question, we received this feedback below;-

 

“Please note that the asset has "Closed caption" and not interpretation of the language other than English.”

Telenovela

Re: MC's lack of real involvement on THEIR forum

Hi @Grace_DStv1 

Thanks for the response. The posts were made right before I posted in this thread, tried twice but both times they disappeared within seconds, and it still seems the most recent post in 'Movies', where I tried to post, was a month ago. My post was a bit grumpy as I was annoyed that I have to delete a movie I was looking forward to (The Longest Day, which I recorded on the Epic Battles pop-up), because once again subtitles for non-English parts are missing from a movie, in this case for the French and German parts which are a key part of the film's intention to show D-Day from all sides. But if I crossed a line in my comments it would be helpful to know so I can avoid it in future rather than posts just disappearing, which just discourages one from posting here.

Anyway, I guess I'll try to raise the subs issue on Twitter or somewhere else, it really does need to be addressed going forward.

Moderator

Re: MC's lack of real involvement on THEIR forum

@RyanDavid, when was it posted? 

Telenovela

Re: MC's lack of real involvement on THEIR forum

Haven't been on the forum for a while, but does anyone know why posts just disappear now? Tried to post twice about missing English subs on "The Longest Day" and both times the posts have disappeared. Are there technical problems or are mods doing this because I said the errors were "unacceptable"? If mods have an issue with my post wouldn't I get some sort of message from them?

 

Just a bit confused here, not sure what is forum functionality vs mod action.

Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

It's as good as pointless posting anything on here as any valid complaints just get ignored. Optimist, you say that you think this may be the result of cost cutting and that when companies want to cut costs they start at the Customer Care section of the company? I'm not a financial boffin, nor a technical one either, but when you are in competition with providers such as Netflix, to name one, isn't it better to keep your customers satisfied and to up your game in the Customer Care Department? Keep your current subscribers happy and they'll be more likely to stay with the company and tell others of their pleasant experiences. Unfortunately, as with this Forum, Multichoice seem to be shooting themselves in the foot because people who could have been helped here are being sent away and are ending up having to phone Multichoice instead. Sometimes they may receive good help while at other times I wonder what help they'll receive. 

When a decoder goes down people want help quickly and without the expense of a long phone call. Something which could perhaps have been sorted out for them by looking here at what solutions others have experienced to their problems. 

Said this before but I am very disappointed in MC Marietjie who, knowingly or not, told us that this new forum was going to be everything and more that the old one was. This is definitely NOT the case.

Showmaxed

Re: MC's lack of real involvement on THEIR forum

I've been giving this issue some calmer thought.

 

Natasha, who used to run customer services, once said to me that the first dept. to be affected in companies when times are tough is... customer services.

Perhaps that's why she chose to move on, and I suppose we've at least got what we do have which is a lot better than what some companies offer re any helpful feedback.

 

So I'm just going to add what I believe would most help, IMHO - please try to allow for more specialists to visit and help here as needed.

Telenovela

Re: MC's lack of real involvement on THEIR forum

Congrats on the promotion! Smiley Wink

Showmaxed

Re: MC's lack of real involvement on THEIR forum

Perhaps, or is it merely bait once again.

 

I see MC have put a link to this community forum on their homepage's menus again.

Maybe that's what's going on with these current generally even worse circumstances, them trying to force the situation into Forumites trying to help themselves.

 

Other fiddles going on - despite some of us asking for and being told we've been removed from the "awards" system, today Geoff was promoted to the status handle of "Trending" and mine is now "Red Carpet".

Ridiculous!

 

With the bigger picture in mind, I've decided that I won't be helping again.

 

Remember - they'll rely on you all having short memories.