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MC's lack of real involvement on THEIR forum

27 REPLIES 27
Doccie

Re: MC's lack of real involvement on THEIR forum

Hi Optimist Smiley Happy

 

I am so dissapointed in what this new forum became and the false promises made on the old forum that never came to be.

 

I just gave up with this forum as it is not friendly to navigate and I just dont like the user interface and layout of the Lithuim Forum.

 

 

3 Explora 2`s |HD PVR 2P | Am Very Lost In The Community
Showmaxed

Re: MC's lack of real involvement on THEIR forum

Similar to what I've posted elsewhere;

 

It's doubtful that most will get a posted answer here now - the Mods have stopped doing much of their job, and clues show that MC are now trying to hide most of their efforts via PM (which is usually just to help their DStv Now customers) - I believe it's in the hope that our "silence" concerns will turn us into their forum servants out of desperation for useful interaction. No doubt we can thank Lithium for the idea.

 

Comments MC?...

Red Carpet

Re: MC's lack of real involvement on THEIR forum


@Beetle wrote:

Can see this Forum closing down in the not too distant future. 


Or replaced with a dedicated Device De-Registration forum! Currently it appears to be the only purpose in terms of still getting results.

 

Octo-LNB to 24-1z/5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora 2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

Yep, although boring by now I do miss the old forum where people, forumites, Multichoice and whoever else wanted to have something to say, joined in with the conversation, advice or whatever. As a non technical person I picked up some valuable tips from all, although mostly from a couple of forumites. But MC also were very helpful in assisting with the numerous queries of mine and others. I therefore no longer visit this site on a daily basis as I once used to do but only take a look perhaps once a week these days. This mostly just to see what my "friends" have been posting. 

Wouldn't go so far as to say this Community Forum is a total waste of time but, from my limited viewing, it is sadly lacking in meeting the demands of the community. This fault can be squarely layed at the feet of Multichoice who took what was once a fairly helpful and informative Forum to what it has now become. Not quite, but pretty close to, a waste of time. Can see this Forum closing down in the not too distant future. 

Showmaxed

Re: MC's lack of real involvement on THEIR forum

MC's lack of interest on this forum is now clear - for the last week, despite all our efforts, there were no visible Mods of note!! They are back today, at least a couple of them, but I now consider this forum a waste of time in large respect. Moderation efforts are the weakest they've been (moving threads, dealing with spammers), responses take far too long on average, answers are weak and too often without knowledge.

Forum software remains a joke.

Many of MC's service "efforts" have now become 3rd world level.

Can't be bothered further.

(But thanks to those who make some effort anyway.)

Showmaxed

Re: MC's lack of real involvement on THEIR forum

There's been a bit of an improvement re MC helping here, many more threads getting answered, and fairly regularly with real answers, not just sending them elsewhere. Still often taking far too long though.

 

The problem is it's largely unofficial, just Mods being fair and considerate. So what to now do when other Mods don't?... a careful balance will be needed between criticism and leaving well alone it seems, but in the end I fear it will likely all fall down anyway as the Mods will only take so much from hotheads who will always do their thing. And I guess we're all hotheads at times...

 

Getting MC to change their mind? Good luck - in my case I couldn't be bothered explaining it to them further, so they must suffer results from their huge lack of quality help anywhere (except the very busy few specialists elsewhere). Unfortunately that will also affect OUR service further in the end.

 

BTW, don't you miss getting far more fault reports MC?? Don't you want to find and correct what's eating at your profits??

 

One last thing - this weekend, after a hint, for the first time that I've seen a Mod moved a thread to its correct section!

So no more excuses Mods, we now know you can do it. A tidy forum is a far more functional forum. Please.

 

I'll be standing back again now.

Highlighted
Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

Again it wouldn't have taken anyone doing some sort of quality control to watch a couple of minutes of the picture and they'd have seen the problem. Or asked the supplier if the film needed to have subtitles and if so were they included. This, I think, should be standard practice when obtaining ANY film. Our decoders these days have the subtitle option and lots of people with hearing problems perhaps rely on a film having subtitles. I just wonder how many films have been bought which contain subtitles, even though they may be in English, but where the subtitle option has been omitted similar to this Longest Day omission? Hard of hearing people may need these subtitles on all movies but are perhaps being denied them due to some bad quality control from Multichoice. 

Telenovela

Re: MC's lack of real involvement on THEIR forum

I just find it a bit sad that they make the effort to arrange pop-up channels like 'Epic Battles', get content that we don't often see like 'The Longest Day', I record it and look forward to watching it... then when I settle down to watch it I have to stop after 5 mins due to a small but important issue like missing subs. Is there a point to showing things when they are ruined in this way? If I have a DVD missing crucial subs I could at least go to one of the free subtitle sites and get them but with DSTV it's take it or leave it so it really needs to be right. Hope someone at least gives this issue some thought.

Showmaxed

Re: MC's lack of real involvement on THEIR forum

It's clear that both MC and the supplier have over-automated their preparation and supply procedures here.

 

Not really anyone's fault I would think, this is the atypical automation thinking of the business world these days, which doesn't really work properly (the suddenly "wonderful AI" concepts) and is hard to go against given the complexity and cost of the vast sourcing efforts involved.

 

Good luck getting answers, insist on management being approached if you want any chance.

 

As for the sudden re-emergence of the anti-spam moderator's mistakes - I may have been the trigger, and the problem manually created to try put a spanner in my works at the time. Has happened before on this forum, a number of times to a few of us.

Conspiracy theory? No, there's no reason for what has been fixed (little has though) to then break again, unless fiddled with...

Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

"Hi @Beetle In the very beginning of the movie, first 5 minutes if I recall correctly as I stopped watching after that, there are French and German parts which are supposed to have English subs, going all the way back to the original film release in theatres. In the VHS days they were burned in the picture, with bu-rays one can select "forced English" subs for these parts - not sure about the DVD but I would guess it is the same. On DSTV there are no subs for these scenes, if you turn on the "English" subs which are available it says something like (Talking French) in these parts which is rather useless and frustrating!"

 

I have just taken a quick look at my dvd version of this movie and am shocked that DSTV didn't have the subtitles when the showed this movie. The dvd had the English subtitles displayed for both the German and French languages. Considering that there was no english dialogue for this early part of the film, about the five or so minutes you speak of, it must have been pretty frustrating watching the movie. Did DSTV at least have the captions showing who the different characters were? So and so being a Resistance Fighter, or a German Field Marshall etc etc? If not this either then something is seriously wrong with their quality control. Something we've mentioned before. Perhaps Multichoice, or as I've been referring to them as DSTV, should consider hiring someone who is perhaps a bit more film concious to oversee these things? I can only imagine that if there wasn't any subtitles during the early part of the film that there wouldn't have been for the rest of the film either? Which would possibly have made a lot of the scenes ridiculous.