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MC's lack of real involvement on THEIR forum

31 REPLIES 31
Showmaxed

Re: MC's lack of real involvement on THEIR forum

Good to see you @RyanDavid  and @Beetle  :-)

 

Now... in the interests of addressing any undiscussed serious imbalances, and getting some possible service issues here right, I'll just add some thoughts about the Mods and their dept. who are in the middle of this in some ways.

 

@ltshizane_DStv1  , @Grace_DStv1  , @BusiN_DStv1  and others - some of us do understand that your jobs must be quite difficult now.

We know there were protests about the firing of your colleagues, and in some degree I'm sure you are now overworked... and maybe that's part of the problem on the forum.

 

Although we are fed up with your bosses' company and not necessarily you directly, we have no choice but to communicate through you, and it's not possible for everyone here to be sufficiently educated about circumstances. Nor will many people choose to be polite anyway, they are spending their money with poor service results and so don't think to care about innocents within the guilty company.

 

So the complaints won't stop, and it's possible we'll even escalate them over your heads. They're not that bad to deal with actually, most are very tamely worded compared to much of the other social media venues.

Hopefully you'll be able to rise above it and not take things so personally, some of us do appreciate you despite your company's attitude.

(But please note not all of you, some staff are clearly uncaring about the work needed here and lazy.)

 

If I and others are wasting our time and this is all about the company seniors with excessive superior attitudes who want to silence our justified cries, then so be it and this company can head for the rubbish dump for all I care.

Either way I for one am done with this role of trying to get through with common sense, this is clearly and now firmly MC's problem.

Telenovela

Re: MC's lack of real involvement on THEIR forum

In all honesty, I've pretty much given up on this forum and only visited this thread today as I still had email notifications for these replies. My last attempts at interaction here, many months ago, were about films with non-English parts not having the subtitles (that are present on DVDs, blurays and elsewhere), so films like Stargate, The Longest Day, etc, become pretty much unwatchable. I wrote a long post here about it, and every time it would disappear shortly after posting. Eventually I think I posted here about what was happening and one of the staff in this thread insisted they welcomed my feedback and it wasn't deliberate that my posts were disappearing. Nothing was done about sorting out the subtitles or taking it up with the distributor if necessary, when I reported the issue on Twitter the 'customer care team' told me that's how the films come and there's nothing they can do about it.

 

So my takeaway as someone who still spends a fair bit of money on a Premium subscription each month is that:

- They aren't too bothered if their paying customers spend a long time submitting feedback only for it to 'disappear', certainly not caring enough to restore the posts or sort out the forum issue if there is one. Not how I'd want to treat customers but each to their own.

- They don't mind that they are broadcasting content, that they've bought the rights to, lacking something as basic yet important as subtitles for non-English parts. Guess the frustration this causes customers isn't enough for someone to actually do a bit of work, escalate if necessary and resolve the problem.

I do miss the forum and the interactions with some of you, it was good while it lasted. And occasionally we even got responses that in my opinion helped Multichoice improve their service. Just about every night now I notice the EPG is packed with factual errors and amateurish spelling/grammer mistakes and think how I might have posted them on a thread in the old forum. No point here though, they'd just be deleted or ignored. Nobody seems to care about improving the service at this point. And yet there are more competitors rising all the time.

Best wishes to those who are still here and reading this.

Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

Not going to comment on this latest post of Optimist's because I'm very seldom on this Forum anymore and therefore am not in a position to state with any certainty on what he has said regarding the interaction between MC, the Liathium people(?) and the general public.

Just want to say that I had reason, a good few months back, to complain/request something from the DSTV Twitter people and they responded fairly quickly and did help resolve my problem. Unfortunately, I cannot recall just what this problem was but they did sort it out fairly quickly. Think it couldn't have been anything major because those type of queries I normally bring to the "boffins" here.

Showmaxed

Re: MC's lack of real involvement on THEIR forum

Time to sum things up;

 

This forum was obviously designed with manipulation of customers in mind - there are many clues to that fact, and ongoing interference is often obvious.

 

The claim that it's not a customer touchpoint - this has been disproved far too many times by now, MC do help and more often than expected fairly well, then pull back again when it suits them.

The question is why?

Here's the possibilities / probabilities I have in mind;

MC are confused and nervous about how to "handle" us, they have always been so troubled. Some at MC are progressive and welcome our honest but firm approach, others less positive fight it and those are the ones currently in control at MC.

Staff are overworked due to manipulative firings, so perhaps they or their unions are in go-slow mode.

MC don't help their staff enough regarding knowledge.

It's even worse on a place like Twitter as witnesses here have shown us, the staff are beyond useless in their efforts (although they may mean well) - so how do MC expect us to cope.

Perhaps we irritate MC too much - tough MC, customers will not be told how to behave and only reasonable cooperation with them will give you any chance at civility, BUT only if service improves as well.

Could Lithium be the cause? Very possible, especially since they've turned out to be so like-minded as the more negative MC type.

 

The time has come to stop these games IMO, I'm certainly done playing any part.

MC, you are damaging yourself on a daily basis with things that could easily be attended to, hope you will wake up in time as the writing is very large on the wall now. This IS a customer based business, customers will not tolerate this shabby service, end of story.

Doccie

Re: MC's lack of real involvement on THEIR forum

Hi Optimist Smiley Happy

 

I am so dissapointed in what this new forum became and the false promises made on the old forum that never came to be.

 

I just gave up with this forum as it is not friendly to navigate and I just dont like the user interface and layout of the Lithuim Forum.

 

 

3 Explora 2`s |HD PVR 2P | Am Very Lost In The Community
Showmaxed

Re: MC's lack of real involvement on THEIR forum

Similar to what I've posted elsewhere;

 

It's doubtful that most will get a posted answer here now - the Mods have stopped doing much of their job, and clues show that MC are now trying to hide most of their efforts via PM (which is usually just to help their DStv Now customers) - I believe it's in the hope that our "silence" concerns will turn us into their forum servants out of desperation for useful interaction. No doubt we can thank Lithium for the idea.

 

Comments MC?...

Red Carpet

Re: MC's lack of real involvement on THEIR forum


@Beetle wrote:

Can see this Forum closing down in the not too distant future. 


Or replaced with a dedicated Device De-Registration forum! Currently it appears to be the only purpose in terms of still getting results.

 

Octo-LNB to 24-1z/5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora 2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Doin' it 4 Tv

Re: MC's lack of real involvement on THEIR forum

Yep, although boring by now I do miss the old forum where people, forumites, Multichoice and whoever else wanted to have something to say, joined in with the conversation, advice or whatever. As a non technical person I picked up some valuable tips from all, although mostly from a couple of forumites. But MC also were very helpful in assisting with the numerous queries of mine and others. I therefore no longer visit this site on a daily basis as I once used to do but only take a look perhaps once a week these days. This mostly just to see what my "friends" have been posting. 

Wouldn't go so far as to say this Community Forum is a total waste of time but, from my limited viewing, it is sadly lacking in meeting the demands of the community. This fault can be squarely layed at the feet of Multichoice who took what was once a fairly helpful and informative Forum to what it has now become. Not quite, but pretty close to, a waste of time. Can see this Forum closing down in the not too distant future. 

Highlighted
Showmaxed

Re: MC's lack of real involvement on THEIR forum

MC's lack of interest on this forum is now clear - for the last week, despite all our efforts, there were no visible Mods of note!! They are back today, at least a couple of them, but I now consider this forum a waste of time in large respect. Moderation efforts are the weakest they've been (moving threads, dealing with spammers), responses take far too long on average, answers are weak and too often without knowledge.

Forum software remains a joke.

Many of MC's service "efforts" have now become 3rd world level.

Can't be bothered further.

(But thanks to those who make some effort anyway.)

Showmaxed

Re: MC's lack of real involvement on THEIR forum

There's been a bit of an improvement re MC helping here, many more threads getting answered, and fairly regularly with real answers, not just sending them elsewhere. Still often taking far too long though.

 

The problem is it's largely unofficial, just Mods being fair and considerate. So what to now do when other Mods don't?... a careful balance will be needed between criticism and leaving well alone it seems, but in the end I fear it will likely all fall down anyway as the Mods will only take so much from hotheads who will always do their thing. And I guess we're all hotheads at times...

 

Getting MC to change their mind? Good luck - in my case I couldn't be bothered explaining it to them further, so they must suffer results from their huge lack of quality help anywhere (except the very busy few specialists elsewhere). Unfortunately that will also affect OUR service further in the end.

 

BTW, don't you miss getting far more fault reports MC?? Don't you want to find and correct what's eating at your profits??

 

One last thing - this weekend, after a hint, for the first time that I've seen a Mod moved a thread to its correct section!

So no more excuses Mods, we now know you can do it. A tidy forum is a far more functional forum. Please.

 

I'll be standing back again now.