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HD decoders wont reboot today!

7 REPLIES
BoxOffice

Re: HD decoders wont reboot today!


@Kagiso_DStv1 wrote:

@GeoffD, the HD PVR decoder needs a hard reboot if it was switched off because of a loss of power. Switch it off and unscrew the signal cables, then connect them again. After that switch on the power. 


With respect, that is the WORST advice MC can possibly give a customer who has a problem with authentication! The decoder was NOT switched off because of loss of power. And unscrwewing the cables is absolutely NEVER needed except if the decoder is going to be taken out. 

I posted this picture to show MC what their continued messing around with service authentication does to the older decoders.

Anyone reading this thread please ignore this advice as completely inappropriate and unnecessary.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Moderator

Re: HD decoders wont reboot today!

@GeoffD, the HD PVR decoder needs a hard reboot if it was switched off because of a loss of power. Switch it off and unscrew the signal cables, then connect them again. After that switch on the power. 

BoxOffice

Re: HD decoders wont reboot today!

BTW, this thread should be in the PVR section.

Maybe a moderator could consider moving it to the PVR section?

 

Here is a screenshot showing the incorrect recordings that took place whilst this decoder was having it's authentication tantrum last weekend.

20180916_113705.jpg

 

 

 

 

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
BoxOffice

Re: HD decoders wont reboot today!

You people have no idea...

 

Try a long unused 1110 that I gave to another Forumite about 3 to 4 years ago - apparently I activated it myself about 2 years ago. Can't get it removed...

Never seen a charge for it though.

 

Madness! How they manage to keep things going is beyond me.

BoxOffice

Re: HD decoders wont reboot today!

Yes "Self Service" is effectively completely useless! MC might as well disable all those pages and display a " We have a Problem" page and be done with it! At least none of their customers will waste their time trying to access these pages.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Telenovela

Re: HD decoders wont reboot today!

"It is now hours later and still my dstv is incorrectly reporting what I have working on my profile."

 

Ha!  Try 3weeks!  Still trying to get all my devices showing up on my profile.

BoxOffice

Re: HD decoders wont reboot today!

WELL!  What a morning it has been.

I decided to put the self service to the test to see IF I could sort out my two old decoders, and pretty much got nowhere.  I was able to break the XV link, but could NOT make the UEC decoder inactive. Ended up on the line with a very helpful call centre operator for more than 30 minutes, just to get the PACE decoder working as a stand alone decoder. The UEC is still off the air. There is physically nothing worng with it but it will not complete its boot cycle for anything and is now useless. Whatever you did last night it was fatal for this decoder. Thank you very much for once again showing that you do not care squat for your loyal customers! 

Then to get the UEC to be inactive! Now that was another mission for the operator!

I wont even talk about how slow the online service info updates. It is now hours later and still my dstv is incorrectly reporting what I have working on my profile.

And note, MC loves to pull these stunts on the day before a weekend! What is wrong with you? Deliberately trying to keep the call centre busy after hours????

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Highlighted
BoxOffice

HD decoders wont reboot today!

I had a power failure in our area this morning, and now that the power is back, the decoders won't move past the "Please wait while the decoder tries to determine in which satellite footprint it resides"

 

What have you done MC? Forgotten about us with older decoders now that you have implemented the new software on the new decoders???????

 

Man MadMan Sad

 

 

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM