The above post was edited a bit.
Here's another possibility I thought of;
On the Exploras we've been told it's best to first enter all the User Band Index numbers, and then only do all the frequencies else confusion can arise on the decoder.
This may not be a concern with the 4 series decoders as (we believe) it only has 1 tuner.
But could certainly apply to the 5 series as well when used on Unicable, so redoing it by changing around which tuner gets which Index & Frequency (that order is unimportant) should sort out that if it is an issue.
And lastly it is possible that the ES itself has another type of internal fault.
Don't think I can help further. Feedback would be useful if you have time.
Some may suggest that you keep your Port A & B cable lengths short and the same length.
A max 7m cable should be short enough, and that and the same length was supposed to only apply to the original 5-1 ES anyway. If unsure, try only using a port to the 5s.
If you were to phone me it's just to go through everything carefully, but sounds like you know what you're doing enough. Presuming the diplexer is fine and you'll be taking the 5s in as another type of individual fault seems quite possible now - a main service centre is likely better than an agency.
Make sure you mention that you have an ES so use different frequencies.
One last thing which may crop up later - with a SLNB the diplexer could be used at the Explora 1, but that's a troublesome HB-via-SLNB method with that Explora so not recommended over what's already set up.
Bypass the diplexer - connect port B directly to the 5s' LNB input. If no good try another cable.
If any of the above works re signals, let us know but the XV would have to wait as it can't work under these conditions.
Also note that some series 5 decoders gave problems, you may have to take it in. If so keep the Explora up and running while you do so.
But I doubt it, the fact you could get Universal feed signals says that's not the problem.
If still no good, I can send you my phone no. via PM.
I’ve done as you suggested, but the 5S now has no signal.
My Explorer is using the default channel setup (0,1,2).
That sounds like a possibly faulty ES Port B - check connections carefully, and see what happens if you swap the the two port's cables around.
Make sure you read my earlier instructions again in case something was missed.
@ Others - I don't know if a LNB sourced Universal feed can work along with the HB via a reversed diplexer, don't think so.
Further troubleshooting may require a specialist.
BTW, the reason to phone the Call Centre back is to try setting up XtraView (XV) again. Both decoders should then work.
Once you have the SLNB:
Mark the old LNB's skew angle to copy its position.
Don't disturb the dish alignment.
Only hand-tighten connections.
You'll only be using two of the Unicable ports on the SLNB.
The other SLNB Unicable port must be terminated with the supplied terminator.
Change the 5s' frequencies as follows;
Index 3 then uses frequency 2040
Index 4 then uses frequency 1006
The HB will work as already connected.
EDIT: I know you'll understand, this is for other readers - the ES gets discarded.
Thanks DSTV call centre.
Nope, I'm just another Forumite... but do know what I'm doing here.
Ok, for now use the diplexer behind the 5s as follows;
The connections to the duplexer are:
"SAT" => 5-2 Multiswitch output 1
"ANT" => Explora RF-Out
"I/O" => 5S decoder [LNB input]
"SAT" must instead connect to the Port B on the 5-2 ES.
In the 5s' menus - set to "SATCR Universal" or it may be called "Unicable", and set the first User Band Index to 3 and its frequency to 1892 and the second one to Index 4 with frequency 2040 (frequencies only valid for the ES, and this expects that the Explora is using default User Bands 0 to 2).
Phone back the Call Centre, let us know how it goes.
More info re what to do with the SLNB later will follow in the next post.
1) Origional Explora
2) Two rooms, wall between decoders, cable length about 7m.
3) I can pull in more cable if needed.
4) The connections to the diplexer (see photo) are:
"SAT" => 5-2 Multiswitch output 1
"ANT/UHF" => Explora RF-Out
"I/O" => 5S decoder
Is using a diplexer not a solution for my situation? Thanks DSTV call centre.
1. Original Explora "1" model, or the newer 2A ?
2. Are the two decoders in the same room?
3. If not in the same room - do you have any cable routing restrictions, such as too-full conduits between the rooms?
Unfortunately you can't pass HB (HeartBeat) via the older Explora Switches (ES), such as the ver. 5-2.
You also wouldn't be able to get future true Hi Band channels that are planned with your LNB or ES setup, so your best bet will be the Smart LNB (SLNB).
Once you've answered my initial three questions more info can be added.
4. Also note that the standard diplexer ports are labelled "SAT", "ANT" and "I/O".
Please give us your manufacturer & the model, and the exact labels they use.
* Please would all note that I'm planning to currently retire from assisting here.