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Explora 3A replacing a faulty Explora1

SOLVED
Red Carpet

Re: Explora 3A replacing a faulty Explora1

That is BS! the error is firmly on their side, NOT on your side.

 As to the changes needed for the future.

What is the need for the two antenna solution? Is it a distance issue?  With an HB cable only 10 m long, that does not seem to be the reason.

It would be better long-term if you could feed both decoders from the SLNB and then do away with the diplexer.  The TWIN LNB solution is already problematic IF you have a Premium package.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
New poster

Re: Explora 3A replacing a faulty Explora1


@GeoffD wrote:

Wrong way around Optimist, he is extracting the HB FROM the Explora 3A, NOT injecting the HB INTO the Explora 3A . The Explora 3A is the Primary.


Smiley Happy  above is correct ,HB FROM explora 3A injecting TO explora 1 

 

 

New poster

Re: Explora 3A replacing a faulty Explora1

ok thanks @GeoffD let me then rather leave the setup as is and call in MC to break and re-establish the XTV . You could be right coz last night the MC agent didnt seem to keen on helping the funny thing is she said Error 143-0 on the secondary decoder is ALWAYS due to a cable issue Smiley Surprised 

Red Carpet

Re: Explora 3A replacing a faulty Explora1

Wrong way around Optimist, he is extracting the HB FROM the Explora 3A, NOT injecting the HB INTO the Explora 3A . The Explora 3A is the Primary.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Highlighted
Red Carpet

Re: Explora 3A replacing a faulty Explora1

Error 143-0 on the secondary decoder is ALWAYS due to a failure by MC to correctly break the XV link between the two old decoders BEFORE trying to activate XV on the new pair!

So there is NOTHING an installer can do about that aspect, MC MUST sort out the pairing on their side.

 

As far as your install. Assuming you want to maintain the two antenna solution, then the HB has to be extracted from the Explora 3A by using a diplexer BUT it needs to be correctly installed. 

Hopefully, Jan will respond with a diagram for you but in words, this is what you need to do.

The Combined port must be connected to the LNB port on the Explora 3A. The connections you have tabled are incorrect. (I/O port to the LNB port on the Explora 3A, the SAT port to the SLNB, and the ANT port connected to the HB cable going to the Explora 1 Secondary).

So an installer will be an unnecessary expense provide you are convinced all the connectors are okay on the cables.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
New poster

Re: Explora 3A replacing a faulty Explora1

 


@Optimist wrote:

I'll help quickly, should be enough.

 

For this use;

SAT goes to the SLNB's feed cable

I/O goes to decoder's Unicable In port

ANT goes to the HB feed cable

 

Then ask the Call Centre for an XtraView specialist - only they can determine for sure if your old XV setup was properly disconnected first.

 

Make sure you don't have any user band index clashes with the new Explora 3.

 

Lastly, make a plan to change your twin LNB. MC have started setting up proper Hi Band so this won't be able to supply your Explora 1 everything in the future.

The MS (MultiSwitch) will also become useless.


Thank you for the quick response @Optimist I will feedback hopefully this evening, Seems I have the diplexer connected wrong. will try this and contact MC specialist :

For this use;
SAT goes to the SLNB's feed cable
I/O goes to decoder's Unicable In port
ANT goes to the HB feed cable

Showmaxed

Re: Explora 3A replacing a faulty Explora1

I'll help quickly, should be enough.

 

For this use;

SAT goes to the SLNB's feed cable

I/O goes to decoder's Unicable In port

ANT goes to the HB feed cable

 

Then ask the Call Centre for an XtraView specialist - only they can determine for sure if your old XV setup was properly disconnected first.

 

Make sure you don't have any user band index clashes with the new Explora 3.

 

Lastly, make a plan to change your twin LNB. MC have started setting up proper Hi Band so this won't be able to supply your Explora 1 everything in the future.

The MS (MultiSwitch) will also become useless.

New poster

Explora 3A replacing a faulty Explora1

Hi Guys,

 

I browsed through the forum and couldnt really find a solution to my problem, if there is one please can you link me to it. 

 

I have two EXPLORA1's in an XTV setup, explora1 primary , explora 1 secondary. Worked 100% until the primary HDD got corrupt. 

 

setup info: ( has been working for 3years) 

Primary Explora1 connected to SLNB and RF OUT (heart beat) to the seconday Explora1

Secondary Explora1 connected to Dual LNB via Multiswitch and the heartbeat cable direct from primary.

 

new setup (not working)  : 

Primary Explora 3A connected to Diplexer - UNIcable to SAT connection , cable from SNLB connected to I/O and heart beat RF connected to ANT on Diplexer and the same HB cable is going to the RF in on the secondary Explora1.

 

HB status on primary EXPLORA 3 says heartbeat sent and then IDLE

HB status on secondary EXPLORA1 gives 143 error waiting for comms from primary. 

 

Distance between HB is 10metres  ( is this a problem? ) 

Secondary Explora1 connected to Dual LNB via Multiswitch and the heartbeat cable 

 

A diagram attached of the setup.

 

Please advise on what I can do or needs to be done?  I have just spent R1000 on a Model3A and MCC wants me to get an installer to come out which would cost more than the decoder itself.