Welcome to Installation

cancel
Showing results for 
Search instead for 
Did you mean: 
Need help?

Holiday Decoder

23 REPLIES 23
Doin' it 4 Tv

Re: Holiday Decoder

The same from me. But I think it needed to be said
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Nominee

Re: Holiday Decoder

Personally speaking, sorry to have done so before being invited to ;-)

Doin' it 4 Tv

Re: Holiday Decoder

Feel free to hijack my thread Smiley Very Happy Smiley Very Happy

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Nominee

Re: Holiday Decoder


@Cya_DStv1 wrote:

@OptimistSo would you forumites still prefer to receive the newsletter, it may seem like a no-brainer but we can only enhance the platform through suggestions that are noted. Also, outside of the Mnet highlights, what other channels highlights would you like to see in future? 


@Cya_DStv1, you've apparently misunderstood my post.

I'm not discussing the value of the newsletter, just mentioned that it no longer advertises this forum.

Further to your comments - posts about needed technical enhancements to this platform have for most part appeared to have fallen on deaf ears, as far as results to date go anyway, and no further mention of channel highlights has been made as that was sorted out.

 

As per another thread, it's not the Mods that are of concern to some of us, it's management's decisions.

 

But I really can't be a spokesperson, others will add what they feel if they see it of value.

Doin' it 4 Tv

Re: Holiday Decoder

@Optimist So would you forumites still prefer to receive the newsletter, it may seem like a no-brainer but we can only enhance the platform through suggestions that are noted. Also, outside of the Mnet highlights, what other channels highlights would you like to see in future? 

Nominee

Re: Holiday Decoder

The situation has got worse.

There is no mention of this community forum anywhere anymore - no menu listing at dstv.com nor any link at the bottom of those pages, and a search for "community" there only leads to the intro article from May. There's also no mention or link in the newsletters anymore.

 

Perhaps due to our natural refusal to become docile here, but clearly we're wasting our time further addressing this issue. I suggest we all just make the most use of this forum while we can if it suits us.

Doin' it 4 Tv

Re: Holiday Decoder

@Kagiso DStv1 I fully agree with the sentiments expressed by Optimist To reflesh our minds I have made some extracts of salient facts of what was said/promissed when the switch to this forum was announsed on the previous DStv Forum In the middle of April of this year, we'll switch over to Lithium communities which will then replace this Forum. Essentially you as our customers will still be able to interact with each other and representatives of the company to get your queries answered and issues resolved. It will just be called DStv Communities and not the DStv Forum, and will be hosted on a different platform. Moving across to this new platform helps us as a business to integrate all our customer interaction in one place. This means the team who currently look after our social media platforms, will also be responsible for engaging with you on DStv communities. The good news is that you will then get resolution and engagement during extended hours very similar to the contact centre (7 days a week, 7am to 11pm weekdays and Saturdays, 7am to 2pm Sundays). The team will still call on senior subject matter experts as and when needed.
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Doin' it 4 Tv

Re: Holiday Decoder


@Kagiso_DStv1 wrote:

@Luke7777, for customer service related queries, please contact the customer service team on their Twitter page @DStvCare, Facebook page (DStvZa) or email help@dstv.com. 


I wasn't requesting help, I was conveying the screwup in your Holiday Home billing to my fellow forumites. I know very well that MC is totally incapable of proving customer service in a community forum

 

Btw, if this was on the old forum,  MC Solomon would've picked on this HH issue, contacted me via PM and attempted to clarify or resolve this..... not pointing me to other platforms , which is what you seem to be doing...

 

Just saying... Smiley Happy

 

 

 

 

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Nominee

Re: Holiday Decoder

BTW, this appears at the bottom of every community forum page;

 

"© MultiChoice Support Services (Pty) Ltd"

Nominee

Re: Holiday Decoder

(Ignore this line - spam filter playing up again for some reason)

 

email is too slow and quite often fails to deliver with companies in my experience, and seldom delivers the same helper so at times one has to then keep starting again.

 

(Ignore this line - spam filter playing up again for some reason)

 

Online chat is fine (BTW, that works from any dstv.com page). But for ages there always has been forum support, which can't be beat for its ability to deliver potential wider support at the same time and there's no reason to stop it just as the forum location etc. changed. Many continue to prefer this medium, among plenty of better positives it tends to have a more mature membership.

 

At no stage will MC be able to deny that;

1. They had (recently) planned to make this forum the base and main centre of social media type support - we have it in writing from a senior position as you know.

2. They already offer customer service here, they just don't want to focus more on it.

3. They are scared of how we openly address poor service issues like no other platform is structurally capable of doing. It was often mentioned that some MC seniors would prefer not to have a forum due to our practiced and determined approach at times, and they've somehow got the upper hand now - perhaps due to MC's self-believing new "economic need" to further weaken some essential services.

 

But although difficult and our involvement lessened here, some of us aren't going anywhere...