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Holiday Decoder

Moderator

Re: Holiday Decoder

@Jan-Horn, it is indeed true that not everyone uses social media platforms. This customers have an option to use the online Chat Support service available on the DStv Now website and the email address (help@dstv.com). 

Doin' it 4 Tv

Re: Holiday Decoder

@Kagiso_DStv1 I think it is time that the moderators realise that not everybody is into facebook and twitter. At the time this platform were established it was apart from replacing the DStv forum also announced that the MC staff attending the social media like facebook and twitter accounts' would also be monitoring this platform. Isn't it time that the customer Services team start monitoring this platform aswell.as facebook and twitter. I really cannot see why they can only assist if it is submitted on social media.
Explora 2A (primary) Explora 3A Secondary SLNB LMX501  Samsung S9   Samsung Tab
Moderator

Re: Holiday Decoder

@Luke7777, for customer service related queries, please contact the customer service team on their Twitter page @DStvCare, Facebook page (DStvZa) or email help@dstv.com. 

Doin' it 4 Tv

Re: Holiday Decoder

Ok, so I reactivated on the 29th at the default 2 days without problems. The only difference was this time my billing got a bit haywired...I got billed a day extra.

 

The first one was actived on the 25th , terminated on the 26th . so the charge is correctly on the 26th

The 2nd one was done on the 29th, and should've been terminated on the 30th. Instead I have 2 charges there... the 1st on the wrong date (should've been 30th) and the other one after my requested termination

 

2018-07-31 10:10:23 PMDStv Premium SubscriptionR26.10
2018-07-29 07:46:31 AMDStv Premium SubscriptionR52.19
2018-07-26 10:05:09 PMDStv Premium SubscriptionR52.19

 

Adding to this ,  my HH balance showing

Holiday Homes
R52,58
Due on 1 September 2018
 
Makes total sense, doesn't it Smiley Very Happy
SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Doin' it 4 Tv

Re: Holiday Decoder


@krugie wrote:

@Luke7777 wrote:

 

/update....

One would think that a reply to a post would end up at the end of a thread. 


You can change the sorting order under Options to have the most recent post appear either first or last.

 


Thanks, changed mine to old-new Smiley Happy

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Doin' it 4 Tv

Re: Holiday Decoder


@Optimist wrote:

@Luke7777 wrote:

/update....

One would think that a reply to a post would end up at the end of a thread. 


What do you mean? Your post was last in the thread, until I posted this.

You had another post relating to a bug on the 5 series , posted yesterday 26-07-2018 08:49 AM. My post was after that

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Trending

Re: Holiday Decoder


@Luke7777 wrote:

 

/update....

One would think that a reply to a post would end up at the end of a thread. 


You can change the sorting order under Options to have the most recent post appear either first or last.

 

Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).
Nominee

Re: Holiday Decoder


@Luke7777 wrote:

/update....

One would think that a reply to a post would end up at the end of a thread. 


What do you mean? Your post was last in the thread, until I posted this.

 

(There is one related(?) odd thing that this forum does compared to the last one, a copy of any post marked as the solution by the OP ends up on top. But there's no such post here.)

 

--------------

 

BTW, E17 means a marriage / pairing conflict which seems very strange to me as the 5 series has a built in smartcard so it can't ever have the wrong smartcard. That's why I think your problem is related to that bug Marietjie mentioned months ago, and so could turn up again in which case it may need to be taken in. Perhaps a specialist at the call centre can advise first and save you the trip.

Please let us know what happens if this is an issue.

Doin' it 4 Tv

Re: Holiday Decoder

ok, seems like 2 days.    Will waste another 52.19 (+ VAT) a bit later to see itf it still works and how long it takes to activate... 

2018-07-26 10:05:09 PMDStv Premium SubscriptionR52.19

 

 

/update....

One would think that a reply to a post would end up at the end of a thread. 

SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Nominee

Re: Holiday Decoder

Add to that the bug with some(?) series 5 model decoders a few months back - no details ever given, and we've no idea if it's still at large, or what...