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Lost decorder

2 REPLIES 2
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Re: Lost decorder

Hi Sifundile. You will need to provide case number for the stolen decoder from your local police station. Hand this in at a DStv service centre closest to you. The team should flag the decoder as missing and stop your services until you have purchased the additional decoder. If you have insurance, have a chat with the team for assistance with submitting a claim. They should replace you with the same decoder make and model. 

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Re: Lost decorder

No, your package is in place. BUT, you will need to prove decoder stolen, police ref number etc., then MC must deactivate the SC  and remove from your account and reactivate package on new decoder.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
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Lost decorder

Hi support team 

 

My decorder was stolen so now i want to know since im thinking of buying a new one will i still again pay for channels.

 

Please assist