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The device is currently registered to another user

3 REPLIES 3
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Community Manager

Re: The device is currently registered to another user

@Kaykobss. Let us have the Device ID to assist.

Community Manager

Re: The device is currently registered to another user

@Vdmescht

Device successfully deregistered!

New poster

Re: The device is currently registered to another user

Please help me too. I'm encountering the same problem

app_version: 2.2.16
created_at: 2019-12-01T18:06:54.283Z[Africa/Accra]
display_metrics: DisplayMetrics{density=1.75, width=720, height=1280, scaledDensity=1.4,

pi=268.941, ydpi=268.694}

os_arch: armv8l
os_release: 9
os_sdk_int: 28
manufacturer: samsung
brand: samsung
model: SM-J400F
device: j4lte
board: universal7570
codec: OMX.google.aac.decoder, supported types: [audio/mp4a-latm]
codec: OMX.SEC.aac.dec, supported types: [audio/mp4a-latm]
codec: OMX.dolby.ac3.decoder, supported types: [audio/ac3]
codec: OMX.dolby.ac4.decoder, supported types: [audio/ac4]
codec: OMX.SEC.adpcm.dec, supported types: [audio/x-ima]
codec: OMX.SEC.amr.dec, supported types: [audio/3gpp, audio/amr-wb]
codec: OMX.google.amrnb.decoder, supported types: [audio/3gpp]
codec: OMX.google.amrwb.decoder, supported types: [audio/amr-wb]
codec: OMX.dolby.eac3.decoder, supported types: [audio/eac3]
codec: OMX.dolby.eac3_joc.decoder, supported types: [audio/eac3-joc]
codec: OMX.SEC.flac.dec, supported types: [audio/flac]
codec: OMX.google.flac.decoder, supported types: [audio/flac]
codec: OMX.google.g711.alaw.decoder, supported types: [audio/g711-alaw]
codec: OMX.google.g711.mlaw.decoder, supported types: [audio/g711-mlaw]
codec: OMX.google.gsm.decoder, supported types: [audio/gsm]
codec: OMX.SEC.mp3.dec, supported types: [audio/mpeg, audio/mpeg-L1, audio/mpeg-L2]
codec: OMX.google.mp3.decoder, supported types: [audio/mpeg]
codec: OMX.google.opus.decoder, supported types: [audio/opus]
codec: OMX.google.raw.decoder, supported types: [audio/raw]
codec: OMX.google.vorbis.decoder, supported types: [audio/vorbis]
codec: OMX.SEC.wma.dec, supported types: [audio/x-ms-wma]
codec: OMX.Exynos.avc.dec, supported types: [video/avc]
codec: OMX.Exynos.avc.dec.secure, supported types: [video/avc]
codec: OMX.google.h264.decoder, supported types: [video/avc]
codec: OMX.SEC.avc.sw.dec, supported types: [video/avc]
codec: OMX.Exynos.h263.dec, supported types: [video/3gpp]
codec: OMX.google.h263.decoder, supported types: [video/3gpp]
codec: OMX.SEC.h263.sw.dec, supported types: [video/3gpp]
codec: OMX.Exynos.hevc.dec, supported types: [video/hevc]
codec: OMX.google.hevc.decoder, supported types: [video/hevc]
codec: OMX.SEC.hevc.sw.dec, supported types: [video/hevc]
codec: OMX.SEC.mp43.dec, supported types: [video/mp43]
codec: OMX.Exynos.mpeg4.dec, supported types: [video/mp4v-es]
codec: OMX.google.mpeg4.decoder, supported types: [video/mp4v-es]
codec: OMX.SEC.mpeg4.sw.dec, supported types: [video/mp4v-es]
codec: OMX.Exynos.vc1.dec, supported types: [video/wvc1]
codec: OMX.SEC.vc1.sw.dec, supported types: [video/wvc1]
codec: OMX.Exynos.vp8.dec, supported types: [video/x-vnd.on2.vp8]
codec: OMX.google.vp8.decoder, supported types: [video/x-vnd.on2.vp8]
codec: OMX.SEC.vp8.dec, supported types: [video/x-vnd.on2.vp8]
codec: OMX.google.vp9.decoder, supported types: [video/x-vnd.on2.vp9]
codec: OMX.SEC.wmv7.dec, supported types: [video/x-ms-wmv7]
codec: OMX.SEC.wmv8.dec, supported types: [video/x-ms-wmv8]
widevine_properties: vendor: Google
version: 14.0.0
description: Widevine CDM
algorithms: AES/CBC/NoPadding,HmacSHA256
securityLevel: L1
systemId: 7176
privacyMode: disable
sessionSharing: disable
usageReportingSupport: True
hdcpLevel: Disconnected
maxHdcpLevel: Disconnected
maxNumberOfSessions: 64
numberOfOpenSessions: 1
deviceUniqueId: rhdGdyE4ekR86pm+tKf5YqGArUtw6ftA89nqipIHfeg=
provisioningUniqueId: Uei5iN7HhbuDFWZBS1gGnV5/UrSPFgS/DCYVdW34ghc=

 

 

Thanks n

Viewer

The device is currently registered to another user

Please deregister device: 1ea2e7e4-15f6-3915-81a6-9e3af747faa5