The team has advised that they are aware of the issue, and it is currently under investigation. Apologies for the inconvenience or frustration caused.
Don't bother calling customer care. Their employees are incompetent about the whole matter as they'll send you left and right. Since this is a group we might actually get some better feedback on the audio.
I was checking out the channel yesterday and had bad picture break-ups. Haven't checked since then.
Octo-LNB to 2 x 5.2 switches. Explora1 (Prim) & HDPVR 2P (Sec), Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture & audio via Onkyo TX-NR626
receiver. Explora2 in bedroom, HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV. 100Mbps M-Web fibre (OpenServe).