An ex-manager in the customer care department at MultiChoice, who asked to speak on condition of anonymity, exclusively reveals how the media giant’s managers allegedly “bullied and unjustifiably force-retrenched” support staff to make way for a cheaper call centre service provider already accused of paying its workers “slavery wages”.
“We created a hostile working environment for the staff by giving them [an] unreasonable workload, frustrating and emotionally abusing them to the point [that they] no longer wished to work for the company. We were given instructions to dig [up dirt and then] dismiss staff … Our primary focus was to get rid of staff. It’s easier to fire them than to pay them. I acknowledge my role in this, from a moral perspective. I couldn’t do it anymore. I was basically fighting to save my job,” says the former manager.