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E102-29: PVR facilities available Not without a Valid Subscription

14 REPLIES 14
Red Carpet

Re: E102-29: PVR facilities available Not without a Valid Subscription

Hi Grace,

After an extended period away from home, both my decoders are showing this error.

A reboot after a 10 second power cut and a reset has had NO effect, the error remains.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
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Moderator

Re: E102-29: PVR facilities available Not without a Valid Subscription

@Dorothykw, sorry for the hold up. Do you still have the error?

New poster

Re: E102-29: PVR facilities available Not without a Valid Subscription

I have been facing the same problem since September. I called the call-centre a countless times, send emails and still the problem is not resolved. Is there something wrong with the decoder?

Community Manager

Re: E102-29: PVR facilities available Not without a Valid Subscription

Hi @Collen1, please get intouch with our  team on Twitter @DStvcare to check your PVR subscription services. 

New poster

Re: E102-29: PVR facilities available Not without a Valid Subscription

Good Day

Dstv assistance I'm having trouble with this E102-29 and now I can't even catch up , record and pause etc 

To be honest I'm not happy this is the first time this error is occuring please help me with this error 

Serial no: A100927349

New poster

Re: E102-29: PVR facilities available Not without a Valid Subscription

hi 

 

i am also experiencing this error each day , when l contact the call center they tell me to switch unplug the decorder and redo it again, but with in 2-3 days it happens again and now the decorder wont rewind a program , and gives me the same error .

 

is they a way someone can sort this out once and for all!!!

my decorder model -PSS5100IMC

Decorder serial number - A100359501

 

if some can urgently assist coz the call center seems to be a waste of time .

New poster

Re: E102-29: PVR facilities available Not without a Valid Subscription

Good day. Reference Dstv e102-29 error case no
44252308-C1. After multiple calls and lots of airtime spent I am seriously considering unsubscribing. Nobody seems able to help. I am paying for a service not delivered.

Eugene Mac Gear

Moderator

Re: E102-29: PVR facilities available Not without a Valid Subscription

@GeoffD - the back-end team is looking into this, and should find the root course and correct. 

Red Carpet

Re: E102-29: PVR facilities available Not without a Valid Subscription

Thanks Grace. The real tragedy is that no one in the call centre could fix this error and were reluctant to refer the fault to a specialist. It turned out that the problem originated from the secondary decoder being incorrectly activated as a HD single view decoder instead of as a PVR.

So what it means is the system does NOT ensure that decoders are correctly identified BEFORE they are activated.

Octo LNB; 2 by 2x4 MS; 2 by ES 5-2; Dedicated PSU for LNB, ES's, MS's; HD PVR 4P x 2; Explora 1; DSD 660; FSM
Moderator

Re: E102-29: PVR facilities available Not without a Valid Subscription

Hi GeoffD - great, glad to hear everything is working again.