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DSTV App won’t play on another device

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DSTV App won’t play on another device

DSTV Now App won’t play on my sister’s iPhone 6. We have logged on and can see selection of programs/channels but when pressing the play button we get an error (as attached) saying, “We’re sorry. Something went wrong.” I have DSTV premium and only have 2 devices that’s connected to my account. Have tried logging off and on again, also tried re-installing app but nothing. Please help.