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Device already registered on old device. Please assist with deregister

5 REPLIES 5
Moderator

Re: Device already registered on old device. Please assist with deregister

@Eugene1980, deregistration done. Also, try changing your credentials to see if this will eliminate the error. 

New poster

Re: Device already registered on old device. Please assist with deregister

Hi there. The device was factory resetted and is giving the same error. Can you please assist with removing

 

Device ID

34fb085d-f318-3db0-9b31-09c70b6ed70e

 

Thank you in advance

New poster

Re: Device already registered on old device. Please assist with deregister

Re: Device already registered on old device. Please assist with deregister

ddd18730-6953-3588-8b71-98a1346fa40d

New poster

Re: Device already registered on old device. Please assist with deregister

Much appreciated 

Moderator

Re: Device already registered on old device. Please assist with deregister

Hi @Eugene1980, your device has been successfully deregistered, please try again.~

New poster

Device already registered on old device. Please assist with deregister

Hi

 

Can you please assist in deregistering device as i purched a new cellphone and error as above is given

 

Device ID

34fb085d-f318-3db0-9b31-09c70b6ed70e

 

Thank you in advance

RegardsScreenshot_20190809-134949_DStv Now.jpg