You're not going to get help here on a Sunday. Even during the week they will palm you off to their 'social media'. Your best bet will be their Facebook page
SLNB LMX501| Explora 2A (Primary 4,5,6) Explora 2A (Secondary 0,1,2) | Xtraview - decoders same room | 3 distributed HDMI endpoints via 2x4 Matrix
and Cat6 | 200/100 Fibre (OpenServe/Afrihost Premium UnCapped) | HD 5S in holiday mode
Today my DSTV account was disconnected with no notice and I had a chat with a consultant as to why it was disconnected. This chat was not fruitful and I was not emailed the chat afterwards since the consultant cut off the chat before resolving my issue.
At the end of January 2019 a consultant called and said I had to pay 158 for reconnection and compact services for the month of February and now my services have been cut off less than 15 days into the month even after I had paid R300