Explora 3A not pausing or rewinding live TV

[GeoffD]

This is so typical! Previous WV arrangements are NOT completely dismantled before the new decoders are paired. It can take weeks to fix IF left in the hands of the ordinary call centre personnel. It takes an expert to sort out.

[LiamJ]

---

@Optimist wrote:

Phone the Call Centre, your PVR access is probably not properly setup. If need be insist on a "XtraView specialist".

Part of the problem may well be them overlooking the discontinuation of that service option on the older setup.

Or, it's a faulty new unit.

---

Thanks, the guy I spoke to technician I spoke to said that, there was an error when the Xtraview was disabled.

Half an hour later and the decoder is working as it should be  

[LiamJ]

Yes we've recorded 2 shows already. 

---

@Luke7777 wrote:

Just out of curiosity.. can you record anything ?

---

[Luke7777]

Just out of curiosity.. can you record anything ?

[LiamJ]

Thanks,  I'll be sure to do that.

Previous set up was an Explora 1 and an HD PVR. Waiting on the second decoder to arrive.

[Optimist · Accepted solution]

Phone the Call Centre, your PVR access is probably not properly setup. If need be insist on a "XtraView specialist".

Part of the problem may well be them overlooking the discontinuation of that service option on the older setup.

Or, it's a faulty new unit.

[LiamJ]

Hello everyone, yesterday we installed a brand new Explora 3A after our previous setup was destroyed by a thunderstorm.

This brand new decoder will not pause or rewind live TV, I've tried using the old remote (legacy setting enabled) and rebooting the decoder with no success.

The decoder has the latest firmware installed. Any help would be appreciated.