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Mi Box S 4K

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Mi Box S 4K

I have purchased the above, it has been registered on DSTV Now but I still cannot get all the channels. I have spoken to the online help people and after trying this and try that and re-install they eventually say it will be passed on to the relevant development people. The above box is advertised as DSTV Now capable but I am getting frustrated as no one is coming back to me.