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Missing channels

13 REPLIES 13
New poster

Re: Missing channels

experiencing same problem.

DSTV customer number: 90574860

email: renaldo.smit@gmail.com

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Extra

Re: Missing channels

I'm a premium subscriber but only seeing 5 channels on the dstv now app. I've tried uninstalling and reinstalling, also signing out and back in again. Please fix asap.

Customer number: 43739148

JJ
New poster

Re: Missing channels

Can i get help. Channels are not showing on dstvnow. 

Moderator

Re: Missing channels

Hi @Collins38001, please PM us your Smartcard number or connect email address and tell us where you are contacting us from.

Re: Missing channels

My DStv app now shows only channel 100 why does it do that 

Moderator

Re: Missing channels

@Mudiwa, please send us your Smartcard number.~ 

Moderator

Re: Missing channels

@wayne783, please log off the app, log on again and check if you can ow access all your channels.

New poster

Re: Missing channels

Hello. 

I am having the same problem as many people regarding the DSTV now app. 

I am a premium customer and my channels have stopped working. I can not watch anything. 

 

It says ‘we are sorry we have a problem loading your shows’ when o try use catch up. 

 

The only available channels are 100 and 180.

I have uninstalled the app and reinstalled the app about a dozen times but the problem still remains. 

 

Please assist

Anime

Re: Missing channels

Nope, no errors. The channels do not existing on the app anymore. You can't find them. How long is this going to take to resolve? I have been back and forth with DSTV since Saturday last week. Tomorrow its a week later yet still no sign of resolving... Any idea how/when? #AVeryAnnoyedDSTVClient

Moderator

Re: Missing channels

@wayne783, do you get any error messages on the affected channels?

 

@lillians please send us your Smartcard number.