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Smartcards already linked to another profile error help

2 REPLIES 2
New poster

Re: Smartcards already linked to another profile error help

I've sent you a message already, and I've still not gotten a reply. What's going on?


@Nontsiki_DStv1 wrote:

Hi @Murimoney10, apologies for the delayed response. Please PM us your device ID and connect email address. 


 

Community Manager

Re: Smartcards already linked to another profile error help

Hi @Murimoney10, apologies for the delayed response. Please PM us your device ID and connect email address. 

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New poster

Smartcards already linked to another profile error help

I tried registering on the DStv now app, and verification was sent to my phone number three times, and all 3 failed to verify my account stating there was an error. I tried using the DStv now website to login and it tells me my number isn't associated with my number I received verification codes from, and when trying to sign up or link my smartcard with my new account created with same number, it gives me the error, "smartcards already linked to another profile."

 

Help!