Hi there, I watch 95% of the content online. In the last couple days I've seen that all the movies I watch on https://now.dstv.com/catchup#movies now have an H&M advert before the movie.
1) Why are you introducing ads all of a sudden to a platform that we are paying premium rates for?
2) Why are the adverts double the volume of any movie?
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Hi @Uel_M sorry for the delayed response.
Catch Up – whether on the decoder or on DStv Now – is included at no extra charge with our customers’ subscription fees. As more customers are watching only Catch Up and not live television, we need to ensure we can keep this service included as a value add for our customers. We included the advertising at the beginning of the show to be less disruptive to your viewing – as a customer, you can simply fast forward through it to get to your show.
The team is looking into the matter regarding the volume of the adverts.