About GeoffD
since
20-04-2018
4 hours ago
GeoffD
BoxOffice
Technical Specialist
800
Posts
106
Kudos
20
Solutions
a week ago
The two decoders are both connected to the same antenna and LNB? If so, all you have to do is run a second cable from the antenna and LNB into the lounge where the other decoder is and move the decoder from the room to the lounge. That is normally easier than trying to move the cable. If you are not into DIY, get an installer in to do it for you.
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a week ago
That is a twin universalvlnb with one cable connected. Completely unsuitable for what you want to do. The installation needs upgrading. Get an installer in to replace the LNB with a SLNB model LMX 501, NOT a LMX 502.
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a week ago
Is this on the decoders or on the online or webs services? Which decoders do you have?
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2 weeks ago
We also forgot to ask you if you are in a complex sharing an antenna feed and how many sat connections are available if so.
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2 weeks ago
Based on the picture you supplied and assuming one of the screenshots of the network settings, it would seem you have a Single or TWIN Universal LNB. Please confirm how many cables are coming from the LNB. If the 2P is working, it is only partially working IF the screenshots of the settings you sent are from the 2P settings. Then the 2P cannot possibly be working in all respects. The 1131 decoder can only be connected to a universal port on the LNB with a cable going from a universal port to the LNB port on the 1131. A SLNB model LMX 500 has 6 ports, 4 are labelled A,B,C,D and two are legacy ports. A SLNB model LMX 501 has 4 ports, labelled A,B,C and 1 legacy port. A TWIN LNB has only two ports A single LNB has only one port. Sho this is the key to getting your setup working. we must be able to establish what LNB you have. In the meantime, reconnect the cable running between the two decoders to the RF OUT port on the 2P and to the RF IN port on the 1131. Connect the TV to the RF OUT port on the 1131. That will at least get the tv working in the BR again. Now it is up to you to tell us IF you have a cable running from the 1131 direct to the LNB or not, and to which port on the LNB it is connected to, as well as the type of LNB.
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2 weeks ago
1 Kudo
@yasaki3575 wrote: I recently upgraded my HD5s (now secondary) decoder to a dstv explora 2(now primary) with a smart LNB. i got it set up at the MC office but when i got home, both primary and secondary decoder is not showing any channels and My cable connection (direct from the smart LNB to both decoders in different rooms) seems ok. i really need a help on how to get it working. Thanks Please delete one of your posts as there is no need for two. Which SLNB model? Either way, ensure the Primary Explora 2 is connected to port A on the SLNB, and use Port B for the secondary 5S. Make sure the decoders are set to not use the same UBs. The Explora requires 3, UBs 0,1,2 as defaults and the 5S, requires 2. If you use the installation wizard to set the decoders up, switch OFF the secondary and only connct up the Primary. Set it to use the decoder 1 settings. As soon as this decoder is fully working, Then switch it OFF, and switch on only the secondary decoder. Set it up to use decoder 2 settings. Switch it OFF. Then switch on the Primary followed by the Secondary and check that that HB is being transmitted by the Primary and the received by the secondary. The HB signal will be transferred over the SLNB. No need for a separate cable
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2 weeks ago
Have a look at the Guidelines section of this Community. You will find a few threads about this issue there. Have a look at the thread "Tips about the Community" where you will find a few things and an explanation where to find your lost posts. It is supposed to be possible for you to edit the post there but you need a masters degree in forum management to know what to edit out. You can delete your list of lost posts also.
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2 weeks ago
We all saw your post. What happened is you fell foul of the totally stupid Spam Moderator, which decides you have edited your post too many times and moves it to a section where a moderator is supposed to check it before releasing it again. Problem is no one is monitoring that section, so it now stays there until you fix it or delete it. It drives us allmad and MC is just not doing anything about the problem. The easiest is jut to do what you did and make a new post.
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2 weeks ago
Okay so in other words, the scenario as we have always had, stands. It is what we all (MC representatives on the Community and members alike) describe as "take your decoder in for checking and possible swop out". If covered by an insurance plan, no charge for the swopped out decoder. If in warranty, a new decoder is issued. If no insurance and not in warranty, R 600payable for a refurbished decoder. A lot of noise about nothing .
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2 weeks ago
@Kagiso_DStv1 wrote: Hi @AntonHans, you can only swop older PVR decoders and older single view decoders. If you don't have insurance for the Explora, you'll be required to pay the above mentioned amount to fix the decoder. MC, The above statement is confusing. There has always been a charge payable when decoders are taken in for repair. What has happened in the past is the faulty decoder was taken in and the customer was issued with a refurbished decoder. Are you saying that now, NO refurbished decoders are issued and the customer has to wait until his decoder is repaired and returned to him.? There is a subtle difference between the two scenarios.
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2 weeks ago
What? Never heard of this before. Do you have decoder insurance? If so then MC will swop out the faulty decoder at MC agencies at no charge. That is the purpose of the insurance plan. If you don't have insurance and the decoder is out of warranty, you pay R 600 and they give you a refurbished decoder. This is the first time I have heardvof them now taking your decoder in for repair.
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2 weeks ago
Whatever is wrong, the values shown for tuner 3 are not at all good. The skew angle adjustment needs to be improved
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2 weeks ago
What is the typical file size for a file downloaded for say CU+ view a the Internet? Has this increased lately and is it different for files downloaded via satellite for normal CU?
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2 weeks ago
Is this displayed on the front panel? If so the full error is HDCP is not supported. It mostly means nothing and occurs when a decoder is disconnected from a TV connected via HDMI. Typically bit is displayed when you have two HDMI devices connected to the same TV and you switch between the devices. When you re connect the decoder, the error message will dissapear after a few seconds.
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2 weeks ago
Was quite funny on Friday at Makro, listening to a black salesman selling a LMX502 to a black customer speaking Sesotho and trying to explain why a new SLNB is required to go with the 2A that was on special. Fascinating that it is assumed us whities can't understand what they are saying.......
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2 weeks ago
Yes you can use the RF connection for the HB. That is not the problem. The decoder still requires its own connection to the LNB to work as well. Both are required, a satellite connection and a HB connection for XV
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2 weeks ago
It was on SABC Morning Live this morning. Discussions regarding various newspaper reports that covered the Friday event. Even some discussion between the presenters.
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2 weeks ago
MC, What is going on? Are these newspaper reports true? Why is it so difficult for you communicate these thing on the Community ?
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2 weeks ago
MC? How is it possible for a person to subscribe to DStv without having a working decoder and only a Walka?
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2 weeks ago
That is precisely the problem. The call centre personnel regularly fail to correctly activate PVR facilities on secondary decoders, especially for persons who do not have Premium packages. I reported this particular issue numerous times myself. Typically, when a decoder or SC is replaced, pure carelessness causes this. Worse, one can phone in and ask for this to be fixed without success. I have even experienced personnel who will argue that you are not entitled to use PVR facilities if you are not on Premium.
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2 weeks ago
You don't have to install the second decoder in another room. It can be placed in the same room as the main decoder. Then lots of things are simplified, because you already have an extensive RF distribution setup. BUT, you do need to run a second cable from the SLNB to the PVR 2P. There is no other way out if you want to couple them as an XV setup. And BTW, the SLNB cables are best connected to ports A and B on the SLNB, with thecExplora 2A connected to port A, and the 2P to port B, with the other 2 unicable ports terminated.
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3 weeks ago
Depends on what you have at the moment and what you want to do with the existing decoder. The Explora requires a SLNB. If you want to keep the 4S and combine it as an XV installation, then the you will need at least a SLNB model LMX 502Z. If you already have a SLNB LMX 500 or 501, then chances are the antenna is already the correct one, and, all you will need is an extra cable. So before you do anything, letvus know what model LNB is in place. Two cables from the antenna to one to each decoder. A diplexer may also be required. Ifvyou have an existing 60 cm antenna in place and you plan to get an installer to do the work, upgrade the antenna as well.
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3 weeks ago
The 4 cable story applied to the 4 tuner decoders before we had SLNBs available. IF RF amp you have is certified to work with MCs HB signal may allow HB to be routed through the RF cabling.
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3 weeks ago
The new Explora decoder will connect to port A on the SLNB. Run a new cable direct from the antenna, to the bedroom. That cable gets connected to port B the SLNB. That sorts out the connectivity with some mods to the UBs used by the 2P decoder. Now for the HB. I would NOT try and route HB through the RF distribution setup you have, its a bit complicated. Instead, the HB will now work over the LNB cabling. You will require a diplexer behind the 2P decoder. Could you estimate the length of the cable from the antenna to the bedroom please? Alternatively, both decoders in the same room then require the second cable from the antenna to be installed to the same room, and then, you could eliminate the diplexer. The 60 cm antenna is only an issue during bad weather, but it depends on how well it has been aligned.
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3 weeks ago
1. No the recordings are not accessible without an active subscription. 2. XV costs nothing extra so there is no point in not connecting it up in XV when you get the Explora. 3. No there is no updated installation manual. MC wants everyone to use accredited destructors and actively discourages DIY by keeping information only in the hands of installers. BUT never fear, we are past masters at working it all out anyway.
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3 weeks ago
There is no additional cost involved in keeping the 2P connected as a secondary decoder to the Explora 2A. The PVR access fee covers two decoders under XV. So just install both decoders, with the 2P as the secondary. The Explora comes with its own SC anyway. As to item 3, No there is no updated installation manual. All we need from you to advise you what to do is: 1. what model SLNB do you have? 2. Do you want both decoders installed in the same room? Or in different rooms? 3. Do you want to distribute RF to other rooms and control the decoders remotely from those remote points via tvLINKS?
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3 weeks ago
The only decoders with only 2 UBs is the HD PVR 2 and the 5 series non PVR decoder.
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3 weeks ago
I can't help further. You should be able to change all three IF the decoder is an Explora 1. You could also try to use the wizard and select decoder option 1. It should then get all three settings correct. The UB settings are all in the same place. I don't have an Explora to confirm
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3 weeks ago
I assumed because you said that you could see the other decoder that there were no cable issues.
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3 weeks ago
Okay, Is this the same setup as per the other thread? The 5-2 switch has a label on it with the UBs you should be using. The LNB is then a Twin LNB. What probably happened then is the sw update defaulted to settings not suitable for the 5-2 switch. The above is correct for one decoder connected to port A on the 5-2 switch. The UBs you should be using are Tuner 1 UB 0 Tuner 2 UB 1 Tuner 3 UB 2 The frequencies are on the 5-2 switch label
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