That is precisely the problem. The call centre personnel regularly fail to correctly activate PVR facilities on secondary decoders, especially for persons who do not have Premium packages. I reported this particular issue numerous times myself. Typically, when a decoder or SC is replaced, pure carelessness causes this. Worse, one can phone in and ask for this to be fixed without success. I have even experienced personnel who will argue that you are not entitled to use PVR facilities if you are not on Premium.
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