Hi again - sorry but I won't assist or discuss via PM (now disabled), a forum is made for sharing - something MC don't understand either with their often secret communications... so here's a copy below of what you just sent me, but there's still no detail of the problem so we can't assist at all. We would at least need to know if you're trying to take you only decoder with you, or if there's more than one decoder then explain if it's the primary or a secondary that you're trying to use on holiday, or if it's instead a separate seldom used decoder, and what you've been told the hold-up or problem actually is, etc., etc. The more detail, the more chance of an answer. Note that I'm not sure if I'll be around more today. Holiday decoder not activated Thx Optimist. It's not an account issue, account paid via debit order monthly. Issue is technical as after each of the various contacts (via Internet, call cente calls, tweets and FB> the response received is - we have referred the issue to our technical/escalation team to resolve, please bear with us. And then nobody reverts. It appears to me that there are teams who respond to requests for help but no single person takes ownership and sees the issue through to a conclusion and communicates along the way. So you get passed from pillar to post. Anyway, a lady called Grace has responded with messages last night and I am hopeful she will see this thing through and help sort it out. Watch this space.
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Thx, mind boggling but 5 days later and still DSTV is unable to activate our holiday decoder. Constant excuses about awaiting responses from their technical team, who are apparently working around the clock to resolve the problem. One gets charged a premium price for pathetic responses.
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