About Ermeric1

What I cannot understand is why would you ask me to do a Speed Test when I told you that all other streaming services are working perfectly and in HD. If there was a problem with my internet connection I would be having issues with ALL streaming services not just DSTV Now. ... View more

No I won't be doing that as I and many other subscribers have provided that information many times to MC. It's a complete and utter waste of time. The issue is on your end not on mine. This problem has been going on for YEARS. I was told by one of your colleagues that the problem was due to MC not having the correct infrastructure in place but that you were working on it. This was more than two years ago. It seemed to get better but we're back to where we started it seems. ... View more

Yes this generally only happens during peak times. All other streaming sites work perfectly and in Full HD. It's only DSTV Now that buffers like this. ... View more

I've given MC more than enough time to resolve these buffering issues on both the Explora and the DSTV Now App. These same problems have been occurring for years and the fact that they still haven't been resolved after all this time tells me that MC doesn't care about their customers. At the end of the day I'm no longer interested in giving the same feedback or information as it is a huge waste of time and effort. The competition is far cheaper and is far more professional and efficient so why should I put up with all this nonsense? Today I tried using the DSTV Now App to watch the Arsenal match on my Galaxy S9 Plus but it buffered every 30 seconds. I have a 10mbps connection with a 26ms ping. Yet when I watch the competition using the device and the same connection it runs like a dream. Enough already. I will be cancelling my Premium Subscription at the end of this month. ... View more