I pay my DSTV subscription on a yearly basis in March. I have decided to cancel my subscription and ignored the SMS on 22/2/19 that said I have to pay if I wanted to view for another year by 24/3/19, as I have a credit of +-R2000 on my account and trusted that the monthly fee will go off from the credit. I normally went in to the DSTV office at N1 City and paid the annual fee with my credit card. Then I received a sms on Friday 22/3/2019 to say that the annual amount will be collected from my account on 25/3/2019. I phoned the call centre and they told me that there is nothing they can do as the debit order file was already sent to the bank. I have never signed a debit order for an annual amount, it was by choice that I paid this with my credit card. I am not sure what would have happened if I already paid the amount with my credit card? I was told that I must phone again after the debit order passed through my account to reverse it. I have to say that I am at a loss for words. I now have to arrange to have funds available in the account until the unauthorised debit order is returned. I can stop the debit order, but there will be a fee, which I doubt I will get back. This has again confirmed my view that DSTV has lost touch with their customers and think that we will just continue to pay high subscriptions month after month and have thousands of rands available in our account to debit for an annual fee. I now am inconvenienced by your error, but it seems I have made the right choice to cancel.
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