About chrisc

This is what you told me last Saturday.   I sent my details to your social media supervisors straight away.      I stupidly believed that you would do something   No-one has contacted me   You still owe me 2.5 months double-billing from 5 years back     This week I have received 4 SMS reminding me to pay     2 SMS told me to pay by 4th Feb   2 SMS told me to pay by 5th Feb     Do you know in fact what is going on?     Why do you not reply?  Is it a "could not care a stuff" attitude?  Is it a "we are too big to fail" attitude?  Is it simply laziness?     What?   Please do tell me     Re: Call centre do not know how to resolve problem @chrisc, your frustrations are noted and we'd like to have them resolved. Kindly send through your contact number and one of the social media supervisors will contact you as soon as we receive them.      The DStv Community is an online forum, created for you to enjoy collaboration with other visitors/peers and to source & share   ... View more

You are just passing me on to someone else   That is what everybody at MC does.  "Its not my problem, ask someone else"   Does no-one do any actual work there? ... View more

Still no reply   Has everyone gone home? ... View more

What a bunch   22 emails 14 phone calls (some lasting over an hour) 8 promises to fix it up   No response.  Given name of operator to whom I spoke.  He/she is never available again   Received email from Mr Herman Horn, he is head of finance, he says and asks what is probem.  Replied to him, no response thereafter   I am unable to speak to him, he does not take phone calls, does not respond to or answer phone calls   Yet I am receiving twice weekly requests to renew for the year   Why should I, this is a one-sided conversation?   There is complete and utter disinterest in the customer, all he has to do is pay up and shut up.  Nothing else is considered ... View more

No, no reply at all   I called MC. but we replied, they said.   Yes, a few words but they did not mean anything   I complained (again, for the 5th time) about moving my annual payment date from April to February without any adjustment   The answer I received is "Your account is in order"   This is NOT a reply, and asking me to complete a survey about how satisfied I am is shameful ... View more

I am now receiving replies that answer 1/3 of one question   In 2012, my annual payment date was changed from April to February, so I in effect, lost two months. I queried this for 4 months and gave up, as no-one replied   I brought it up again, when I was asked to complete a surver.   The reply I get regarding this reads, "your accout in now in order"   This is what I mean by a non-answer ... View more

Person no 12 told me that since my dish-enabled DSTV is in Cape Town and my streaming service TV is in Montagu, it will never work   I asked how I could receive email, Netflix, web browsing, YouTube with the same web browser at both locations.  He said these are unprotected services   Another told me that my service will not work as I have not attached the devices to my profile on the web.  The next said that the web has nothing to do with DSTV Now.  Yet another said the web has everything to do with DSTV now   I am not the only one who has their service, for which he pays, stopped.  Two friends who live in apartment buildings without a cable from the dish, yet pay the full premium package and depend on streaming to watch DSTV, no longer receive the full service.  One is a personal injury attorney and has little technical knowledge.  He had an installer around who fiddled for 5 or 6 hours in vain, bringing in a brand new TV.  The level of incompetence and disinterest in an apprently well-run company is appalling.    This lawyer sent a strongly worded letter to the CEO of Naspers.  So far there has been no reply ... View more

Nothing suggested works   I am appalled by the inept responses and obvious guesses by the staff who answer Live Chat, the call centre. No-one responds to email.  You are accepting money on false pretences   Since 5th December Live TV does not work on a Samsung Smart TV.  Catchup ok, recordings ok, iPad ok   Everyone wants to blame something, or provide a different excuse   1 -  App out of date 2 -  Internet too slow 3 -  Device faulty 4 - Too many devices loaded 5 - You are speaking to the wrong person 6 - There is no "Connected Services" department 7 - A supervisor is not available 8 - Hold on I will connect you and the call is terminated 9 - I do not know 10 - No-one else has reported a problem 11 - Your account is in arrear 12 - An internal error occurred with your account 13 - We cannot locate an account in your name 14 - You are trying to use a streaming service from a different location (is that not what it is all about?)   I have now phoned 24 times since 5th December and the recorder attached to the phone shows I have spent 405 minutes on the phone, speaking, holding on.  Frequently the phone key selections do not work, I am prompted again and again to enter a customer number, ID number   When I go to delete a device, I see it suddenly appearing 3 times.  Who put these there?  If the app is faulty, fix it.  You work there, do your job for heavens sake.  If I told my customers who had just spent thousands of Rand on something that I could not make it work, I would soon hear from their lawyers   Does NO ONE take responsibility for the service working?  Really?   It all pass the buck to someone else ... View more

I am sick to death at having to repeat the same story over and over to different people at MC.  Someone was to put me through to "Connected Services".  I repeated the whole story, then she tells me she is accounts So I speak to someone else.  She will enquire.  20 mins later I realise I am cut off The fellow who appended his name to an email is never available and does not return calls. I drove to N1 City (45 mins each way) and showed them the iPad with the on-screen request to enter a code.  I was unable to connect to the wi-fi in the building, so that was a waste of time. A few years back, you seemed to get intelligent people to speak to.  The ones today can hardly speak English ... View more

Viewing 186 now, "Ultimate wheels".   Very distorted, cannot make out speech.  400 (BBC) is perfect Your disinterested call centre lady said my TV is faulty since "no-one else complained" Why are you so unhelpful and refuse to accept critisism? ... View more