Nothing suggested works I am appalled by the inept responses and obvious guesses by the staff who answer Live Chat, the call centre. No-one responds to email. You are accepting money on false pretences Since 5th December Live TV does not work on a Samsung Smart TV. Catchup ok, recordings ok, iPad ok Everyone wants to blame something, or provide a different excuse 1 - App out of date 2 - Internet too slow 3 - Device faulty 4 - Too many devices loaded 5 - You are speaking to the wrong person 6 - There is no "Connected Services" department 7 - A supervisor is not available 8 - Hold on I will connect you and the call is terminated 9 - I do not know 10 - No-one else has reported a problem 11 - Your account is in arrear 12 - An internal error occurred with your account 13 - We cannot locate an account in your name 14 - You are trying to use a streaming service from a different location (is that not what it is all about?) I have now phoned 24 times since 5th December and the recorder attached to the phone shows I have spent 405 minutes on the phone, speaking, holding on. Frequently the phone key selections do not work, I am prompted again and again to enter a customer number, ID number When I go to delete a device, I see it suddenly appearing 3 times. Who put these there? If the app is faulty, fix it. You work there, do your job for heavens sake. If I told my customers who had just spent thousands of Rand on something that I could not make it work, I would soon hear from their lawyers Does NO ONE take responsibility for the service working? Really? It all pass the buck to someone else
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